Customer is at fault. Do I have to apologize?

Philippines
March 22, 2012 11:20am CST
I'm having a hard time apologizing when i believe it's the customer's fault at some point. I know that customer is always right but when you are definitely sure that its actually the customer's fault what do you do?
2 responses
cher913
@cher913 (25782)
• Canada
22 Mar 12
even though the customer is probably at fault, i would just take it in stride because it is just part of working retail.
berting600
@berting600 (3453)
• Philippines
22 Mar 12
I know the motto that customers are always correct even if they are at fault but still they are always correct.That is right that it is very difficult to argue to customers who are at fault yet due to the fact that we do not want to loose any customers that we can not scold them to retain our business.