Have you ever talked to a rude or sarcastic call center agent?

ah yeah. I have spoken o one or few over the course of time i have been callingthese call centers. Believe it or not its with PLDT that i got the worstexperience ever. People are all sarcastic and unknowledageable of what they are talking about. Even as when i was speaking thwir agents would cut me off and always butt in and interrupt what iwas trying to say. They have got n initiatives too. Our issue has been sitting around for like years with no updates from them!! Their agents dont even show empathy for us and would even bluntly tell you to just call another day as they sstill cannot see what updates they have.

I wouldn't call it rude because if you were employed or have known someone working as a call-center agent, you would know that there's a strict rule that you shouldn't speak any language other than the English language. Further, she could get sanctioned if she did talk to you in your dialect because most of these calls are recorded. I think she just wanted to save her job and you shouldn't feel that she was being rude or something. Though I did come across a call center agent who was rude. She was a call center agent for a collections company and the previous owner of my mobile number owed them some sort of a huge amount and they kept on calling and pestering me that I was hiding the person. I kept on telling her that I didn't know the person and that she should call the telecom and confirm whether or not the number had a new owner. She insisted that I was keeping him safe because I am in love with him! It was pure nonsense and she kept on calling me during work time and she was really harassing me big time. Until finally I was frank and blunt when I told her that it wasn't my problem that the company she was working with was foolish enough to accept a mobile number instead of the real address of the person prior to loaning him money - we all know how quick it is to change mobile numbers these days and then I dropped the call and called my telecom and complained and gave her number and she was blocked from my service and perhaps my company talked to their company about her attitude. Have a great MyLot experience ahead!

Allow me to take your side. I believe arrogant CCA as well as those with bad manners have no right to stay in the call center business. They were trained on what to say and what not to say, so for the sake of callers, behave. You are paid for it and not to monkey around with your customers.