2 hours and 15 minutes..

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2 hours and 15 minutes.. this is how long in total I was on the telephone to Virgin Media last night about my faulty Wireless connection. This was also the 4th and 5th time [as this time was made up of 2 phonecalls] that I had been on the phone to Virgin, ABOUT my fault wireless connection. The second phone call which totalled 45 minutes of the 2 hours and 15 minutes, was when I had to ring Vrigin back, 50 minutes AFTER they promised me a call back in 15. JOKE!!!! This wasn’t too mention the fact I am practically having to beg for a credit on my account that I was due 2 months ago, and despite the fact that I was speaking to someone for the vast majority of the conversation, who could not understand a single word I was saying, and kept telling me the same thing over and over again, despite my insistence that this had already been told me to me on the previous phone call I had made, a month prior! Then, when I asked to speak to someone else, who could understand me, I was laughed at and told they would tell me the same thing. Funny then, that when I EVENTUALLY did get speaking to someone, they in fact did NOT tell me the same thing, but told me something completely different. ..But the ultimate outcome of this? My wireless connection is STILL not working, but I am now in possession of a fancy shiney email to sort out the crappy problem MYSELF! This is Virgin that was installed wrong, and didn’t work for almost a week until a new engineer came out and fixed it. That was the actual Tivo. It is also the same Virgin that didn’t even set up my broadband and I had to do it myself. The same Virgin that has promised me 2 engineers since then and since NONE out. The Virgin that I have only had in for 6 months, that has caused me nothing but grief and upped their prices a month after I took out the contract! I am cancelling Virgin if the strong worded letter I am currently comprising does not create a satisfactory solution. What do you think of this?