It is quite frustrating to make a call

That is one of the reasons why I don't like online banking or banking by phone, I prefer to do all my banking in person, everything is so computerized now, that it takes away the face to face communication. I like to have someone deal my enquiry on a face to face method, rather than over the phone or on the computer which can be hacked and if you are on the phone you waste time and money calling them! I know for some dealing face to face is not an option in their busy lifestyles and the convenience of doing it at home, but for me, I prefer to do banking not on the computer or by phone.

Same here. Calling institutions that are service orientated is so frustrating as I keep getting the pre recorded messages that staff are busy and to call again later. I don't like to deal with robot run machines.

Well that is always the problem when calling a customer service.It is always hard to connect and contact, lines are always busy and keep transferring and pressing numbers that lead to instruction and instruction and instruction.

hi. i'm working in a call center and work for consumer care service. usually, there are really times that we're having issues with the line and receiving high volume of calls that's why we advised our consumers/clients to call us back providing the resolution details. i sincerely apologize this had happened to you. i know how frustrating and disappointing it is. i hope you will be able to get in touch with them the soonest time possible. have a great day!