Modus Operandi at the Mall

@ARIES1973 (11478)
Legaspi, Philippines
September 30, 2012 10:31am CST
I was having my Saturday afternoon nap when my son woke me up because my mother was calling. I get the phone and I heard my mother on the other line asking me to come to her at the mall. She sounded like she was in great trouble and she needs me to help her. So, without asking for the details, I asked my husband to drive to the mall. When I reached there, I saw my mother in a certain appliance store and she told me that she had been offered with a massage chair with several giveaways for 53,000 pesos ($1,325.00). I knew already the Modus Operandi of this store. An agent assigned on the ground floor of the mall would call the attention of a shopper by offering a free giveaway. If they find you interested, they would invite you to their office which is located at the third floor. There,they will present you with various items that they would offer for free, however you will have to buy something in order to get those items. They would tell you its a package. They would ask for credit cards, atm that at times, due to confusion, the shopper would eventually starting to disclose several information which you would not do ordinarily. Most of the time, the customer would be forced to buy the products because they are being pressured by the group. This is the situation when I reached the mall. My mother asked me to see if those items are really worth paying the amount. So I pretended that I do not know anything about their deceitful operation and play with them. I waited until all the items were presented and they do some explaining. Finally, I told them that my mother and I will just go to the ground floor to withdraw some cash. When my mother and I was able to get out of the store already, I asked her if she really like the items being offered to her. she told me she was being pressured because everybody was talking. So I told her that its okay if she wanted to buy something if she really needs it and she likes it. But if she will buy something because she was being forced to, that is another story. I also told her that their product is of high quality, they don't need to engage in this kind of deceitful activity just to attract a customer. It's good that my mother was able to call me before she paid anything. What a day! Have you experienced the same thing my fellow myLotters?
3 people like this
14 responses
@gloryacam (5540)
• Philippines
30 Sep 12
Wow... I've never encountered something like that. And, if ever I do, I would run away the moment the salesperson would be selling me something other than the item I got interested in in the first place. I have heard these kinds of modus operandi in the streets of Quiapo and Divisoria. But, inside the mall? It's a good thing she called you first before buying all those crap.
2 people like this
@ARIES1973 (11478)
• Legaspi, Philippines
30 Sep 12
I am really wondering why the owner of the mall allowed this activity inside their mall. I know this would bring negative impact on the overall operation of the mall. I just don't have time yet to call the attention of the management about it. I told my mother that there are so many kinds of bad people who would take advantage of the innocence of others for their own interest. She should be more careful especially when it comes to money. Thank you for sharing glory. Have a nice day!
1 person likes this
@gloryacam (5540)
• Philippines
30 Sep 12
That's right. And, with the coming holidays, we expect more and more scammers to be going about trying to prey on innocent people. I hate that some people try to trick money (hard-earned money) out of other people. Maybe, management is on it, too. I would never go back to that mall if that were me.
2 people like this
• Philippines
30 Sep 12
hi ARIES, That's why I always remind my Mom not to entertain such a Sales Rep it never happened to us but there are times at the mall that this people will come to you offer you something or asked if you have a credit card blah!blah!blah! I easily pissed off by this tactics so I will just look at them which can kill and they will leave us alone. It is good that your mom was able to call you first happy mylotting
@ARIES1973 (11478)
• Legaspi, Philippines
30 Sep 12
Look that can kill? I'll try to do that too. My daughter call it tiger look. Well, personally, I would just say thank you but I'm busy. But with this thing that happened to my mother, I think I have to do something to get rid of them once and for all from our place. But somehow, I am thinking will I be doing the right thing also? They are also doing their job. It's just that they are not doing it fairly. Have a nice day bhaby!
@kenshin2143 (1880)
• Philippines
30 Sep 12
I really get intimidated easily when I am in the mall in sales clerk would just come near me and utter some of their sales talk. I get really bothered about this and would just immediately go away.
2 people like this
@ARIES1973 (11478)
• Legaspi, Philippines
30 Sep 12
Hi kenshin! This is another case of scamming or deceiving people that I am talking about. It's okay if they are just doing some sales talk but my mother was being pressured to buy something and up to the extent of getting her atm cards which for some reason, she cannot say no.
@rsa101 (35079)
• Philippines
1 Oct 12
Oh yeah I also saw this one and there is this insurance scheme that is doing same tactics. I think that they prey on those that can be forced to pay and would not complain. That is why when you are met with this kind of guys it is important that you just ignore them and never be tempted to look at their products at all.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi rsa! It's good that you inform us about that one. Actually there are different types of scams around that if you are not aware you might just be victimized. We should really be careful. Thank you for the information.
1 person likes this
@rsa101 (35079)
• Philippines
2 Oct 12
They always are on the looks for those people especially alone and they would be opening a line that you have won this and that but before claiming the prize you have to attend to this presentation and after that then you will be lured to put out money so you can be qualified with another raffle that could win you bigger prizes. That is such a lame marketing strategy and my wife was once lured into one and the salesman whispered begging that if he would not be able to sell he might lose his job. Wow my wife told him to find a better job than the one he has right now. And for that she got a cheap pillow for attending the mini presentation.
@myfb2009 (8296)
• Malaysia
1 Oct 12
Lucky that your mother call you first before she accept the offer. So far, i only encountered it once. The sales girl tried to promote some new product which is low in quality to me. l said my parents had already bought it earlier, so shle just Keep quiet and let me go off. Nowadays, i don't near any shop which their sales girl is very active promoting. We have to be very careful with what we want to buy.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi myfb! And lucky also that I was already at home when it happens. I am assigned in other place and just came back when that happened. I don't even know that she was at the mall that time. I already told my sister not to let my mother go to the mall alone from now on. Thank you for sharing.
@myfb2009 (8296)
• Malaysia
3 Oct 12
It is good that you told your sister to take good care of your mother when you are not around. Do take care always
@SIMPLYD (90852)
• Philippines
3 Oct 12
Usually, these people are after those old people who they think are already pensioners and are moneyed. It's a good thing that my mother and father -in-law don't have money to buy the goods like what you just narrated, because if they do, they would surely be duped into buying also. When they arrived home, they told me about it and warned them that those people are indeed misleading people into buying things through pressure, so they better be careful. Now they know. It's a good thing indeed that your mother called you first.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
3 Oct 12
Hi simplyD! Yes, that is right because they can easily convince those older people. My mother actually told me that she was really confused and pressured during that time. Thank you for sharing.
@maean_19 (4657)
• Philippines
1 Oct 12
I have a similar experience like your mother's. But the difference was that I managed to decline. The mall where I had this was at Harison's. Indeed, their offers were very enticing especially that at that time, I am interested to purchase a microwave oven. The microwave oven as I can remember was a very known brand P30K then (2006) and the free item would be a 3 cubic feet personal refrigerator. That wasn't only the offer, there were a massaging chair, and more. Since at that time,I was with a friend, my friend was the one quite enticed with the offers and trying to convince me. Then, I told the agent (agents, actually) to give us time and discuss and I cornered my friend. I told her that if we take one item that costs a higher value, we are likewise paying the alleged free item. She then realized the modus. When we were done discussing, I told my friend that we will not return to the store. The funny thing was that, when we went back to the mall another day, we incidentally passed by the same store and saw the same agents. We just smiled and pretend that we are not interested...Lol!
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi maean! Awareness is also important. Maybe we should also tell our friends about this practice so they would be aware of it. thank you for sharing.
• Philippines
1 Oct 12
Hi Aries, I did encountered these kind of modus twice,,but the funny thing is i got the free items,(umbrella and mug) free coffee while inside their office,i let them talk,listem to them and analyzing every word they said but they did't get me through :)..I guess Im just wise enough not to give them my personal information specially my credit account and atm details,I just told them I left it in my other wallet and my place would take 3 hours travel time to get in there...so they have no choice but to give me the free items and let me go. Those people were trained to do their part to convince the customers and as our part,even though how eager we are to have that items or purchase we need to be more careful and focus in talking to them,,if we lost our mind and let them in, at the end you'll regret it because it's not worth paying for.We have the right to say "NO" and beware that's scam!!!
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi aliah! Yes, the first time I encountered these people, they offered me an alarm to be attached at the door. I was able to get it without buying anything from them. It was the first time my mother encounter that thing that is why she really don't know what to do when they started asking her for her atm and all.
@aabuda (1722)
• Philippines
1 Oct 12
I thought that it is only happening in my place. I think the mall management does not know about that deceitful operations of their tenants and that no one is reporting, that is why they continue their wrong doings....
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
It is actually happening anywhere. I am really planning to call the attention of the management of the mall regarding this matter. This kind of activity will surely affect their business.
• Philippines
1 Oct 12
I used to have the same strategy when we went out to the mall i guess its everywhere not just in one mall they have fliers and they will not tell you straight what they are offering but they go straight to the free item so then if your interested for the free item then they will invite you to the table and then they will ask you that they need some information from me for item so i though their talking about the free item their offering as i though it was a promo and mall's promo or something, they have all my information then next thing is for me to signup for the form, then before i signup they will talk to me like a friend person like how am i doing and so on and so on to just get my attention so maybe i will just sign the paper but i told them to stop coz i will going to read the form first then they started to look at each other while the first go away. then all of a sudden in the form it says that i signing for the form i agreed to pay a certain amount with my credit card and so i told them they never discuss to me whats the item is and they never discuss to me the amount they only said im one of the lucky person to get their promo so i must avail it now because one out to the public its already very expensive so i was still thought its still all about the free item since they didnt mentioned anything, so i stand up and told in front of their face while others are signing that is this their strategy to get someone buy their product without even introducing the product to us then get our information for the payment and then for them to say that we already sign the form. my other friend already signup the paper and they told her she already signup and if she will going to cancel it then she need to pay for the form, then i took the form from my friend and told them they will pay us for the time we wasted from them and i will going to bring it to my cousin who is a lawyer and will put a case against them and also i told them to give me the telephone number and name of the owner of the store or the item but they refused. And so they let us go with the form. The problem is if they will let us scared us with their words and clothes like the way they wear as if they know everything they can easily get you pay but if you scared them that will slap their face to tell them that we are more wiser and smarter than they thought.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi. Thank you for the comprehensive discussion. Yes, they are really mastering different strategies to scam innocent people. I just wonder, they are so intelligent yet they use it in a wrong way.
@rog0322 (2829)
• Cagayan De Oro, Philippines
1 Oct 12
Hi, That's an old modus operandi. I am not suckered to that style being aware of it. If I want to buy something, it is usually on a hit and run basis: enter the store, see the item, pay for the item, wrap and I'm out of there. All it take is about ten minutes tops. I usually do a recon of the thing I want to buy before the actual purchase, thus the speed of the process. No demo, no offers, just pure in and out purchase.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi rog! I am also like that. I don't even accept anything being handed to me at the mall. Because I remember when I was in Manila, there is some kind of modus operandi which you would be given a religious item and they would tell you it's free then afterward they would ask money from you. So every time somebody would like to give me some flyers or anything I would not accept it.
• Philippines
1 Oct 12
I haven't encountered one like this and thank you for letting everyone know. Thank God you're mom was able to call you before she was forced to pay for the chair. Honestly, a massage chair worth 50,000php is not practical, nowadays, well except if you're a rich as the sultan of Brunei :). Just remind your mom to be extra careful next time she go to the mall.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
1 Oct 12
Hi watch! My mother is already 64 years old but she is still strong and healthy so it's okay if she would go to the mall alone. But with this different scam things happening around, I don't think it is okay to let her go anywhere alone. Thank you for sharing.
@eileenleyva (27767)
• Philippines
30 Sep 12
This had been happening, even at SM Malls. What I couldn't understand is why these malls allow such highway robbery take place in their turf? It is not right to accuse the malls of being in cohorts with this deceitful marketing, but surely, the mall admin investigate or study the kind of business the lessees conduct before the sign contracts, do they not? And yes, I had been hassled by these disgusting, loud, and disrespectful salesmen. Glad you got your mother out.
1 person likes this
@ARIES1973 (11478)
• Legaspi, Philippines
30 Sep 12
Hi eileen! Well, hopefully, our law making body would try to set some limitations on how far do we have to go as far as marketing strategies are concerned. Since the mall allowed these people to use their space, they should also monitor the activities these people are doing. It would be very shameful if they would do it on other people who are just visiting our country. Thank you for sharing!
1 person likes this
• United States
30 Sep 12
Wow that is shocking and awful! I know that this can't be in the United States; any store here operating like that would not be in business for long. I personally have never experienced this, but any sales person that would try this would be SOL with me. Whenever I go to the store I always have the item(s) in mind that I am going to purchase. Sometimes I do purchase more than that thing, but that is of my doing. Causing me to be flustered in a store would actually lose them money because I would rather just leave the store without what I came for instead of feeling pressured. I more than likely would not go back to that store either.
@ARIES1973 (11478)
• Legaspi, Philippines
30 Sep 12
Hi drknlvly! I have known that this particular store has been around for quite sometimes and I heard people complaining about it. I was almost victimize also but since I know about things like this, they can not get anything from me. But my mother who seldom go out and perhaps the first time to encounter such thing. Well, I am just glad that she called me before paying such amount. Thank you for sharing!