sales girls don' know what they are selling
By Cutie18f
@Cutie18f (9546)
Philippines
January 4, 2013 3:40pm CST
Well I was in this shop this morning to buy a certain office form pad and asked one sales clerk on that floor if they had what I was looking for. Her response was immediately negative, but anyway asked another sales lady who instantly gave the same answer. I knew that it's impossible for this department store not to have this office form. So I looked around and it did not take me 5 minutes to find what I was looking for. They have it, so why are they saying otherwise?
Question: Aren't sales people supposed to undergo a sort of sales training so they will know what products they are selling or so they can give customers direction as to where to find certain items?
8 responses
@wolfie34 (26770)
• United Kingdom
4 Jan 13
Or maybe they couldn't be bothered? Seriously though I have gone into shops and have asked for something and they look at you as though you are asking for the world, or something strange like a lunar brick. Yet other times the assistants have been more than helpful, and if they don't know the answer will put themselves out and go and find it for you. It depends on the shop and the assistants to be honest. Sometimes they are briefed on new products, sometimes by email, but of course they'd have to read them to know a new product was on the shelves!
@julyteen (13252)
• Davao, Philippines
5 Jan 13
If I am the supervisor of that office supplies shop I directly give them a written warning if I know myself that both of them undergone training. It's possible that they are new and didn't undergo training. 
I am running a business that needs a sales lady that knows everything about our product. I observe one time that one of my crew said nothing to the customer so I talk to her and give ideas. Every company should give time to all their crew for a monthly or half year training.
I am running a business that needs a sales lady that knows everything about our product. I observe one time that one of my crew said nothing to the customer so I talk to her and give ideas. Every company should give time to all their crew for a monthly or half year training.
@jvincent_129 (4994)
• Philippines
5 Jan 13
Yeah. Some sales person just get the job and just smile and don't know well about the product they are selling. They just get the attractive saleslady but without product training.
@Daisy_22 (1229)
• Philippines
5 Jan 13
That's really a big slapped on her face!Maybe they undergo training but they didn't much attention during that time.I also noticed that there are few of them who don't know how to entertain customers. They even don't great the customers which they ought to do. It's their protocol.
@kokomo (1866)
• Philippines
5 Jan 13
Yes, i also noticed that every time I go to a shop. Some sales lady where out of their mind and did not know what to do. Some did not know if there are still stocks or not. Some sales lady even sees me from head to foot and that's very annoying. Some sales lady always go where ever I go and as if I am a shoplifter. Well, that's their job but yeah I agree with you. They should undergo proper training for the sake of the establishment they are working for.
@ZoeJoy (1392)
• United States
4 Jan 13
No, not all stores have proper training for their employees. If she is new, she should have been trained to ask another employee. That would provide better customer service.
Some stores have trained their employees to not point but to walk with the customer to the item. That is the best kind of customer service.
Sounds like she needs to spend time learning where everything is in the store. If she takes that time to train herself, she would be a very good employee.
