7 Essential Skills: Being a Customer Service

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[/b][b]The world revolves around skills. Each and every development in any of the fields, whether, literature, science, commerce or whatever they may be, it is the skills which are the governing force behind all those improvements and developments. Communication from ancient times has been one of the ever evolving fields. Today we have marathon race events held in the memory of Pheidippides, a Greek messenger, who run all the way from the battlefield of Marathon to Athens to announce that the Persian had been defeated. These days almost each and every industry or service providers understand the virtue of a quality customer service for communication purpose.. The communication between the customers and the service providers, for the sake of customers, is as inevitable as the quality of the service itself. And that is why we have customer service available for customers. But communication demands certain skills which is essential for the growth of the industry or service. Hence, for customer service, the employee needs to have following skills: 1. Patience: This will help to give you a great service to customers. And a great service is better than fast service. So be patient. 2. Clear Communication Skills: Be quick to understand the problems of customers quickly, be simple to illustrate the solution. 3. Knowledge of the Product: Have a deep and sound knowledge of the products and their functioning. 4. Positive Language: Positive language gives you the edge in persuading the customers. 5. Acting skills: This is really important. Some customers are such whom you can’t make happy. But your acting skill will help you keep yourself positive in those precarious situations. 6. Ability to handle surprises: Sometimes customers throw you curve ball, isn’t it? So you must be ready to meet those challenges. 7. Time management: This works well when you are not able to dispose the customers’ problems. Better to turn the things over to some other person who can solve those problems. A good quality customer service needs contact numbers. Hence, contact numbers are also important. For example Vodafone is a leading telecom service provider. Thy have an excellent customer service with almost 90% satisfied customers. And Customer service contact numbers are playing an important role in this fabulous achievement. Information by Numbers Bank: Leading Vodafone Customer Service Contact Numbers Provider in UK