When little things go wrong.

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I have not done much today besides fighting over the phone with several people. My youngest daughter is ill and her phone has had problems for over 2 weeks. Today she asked me to help her and I started my long saga. I called the phone company where she has a combo with internet and cable TV. The first minutes I was guided by a very stupid machine that kept on offering me other products. When I thought it was all over, the phone went mute and then the call ended. I had to start all of it again, listening to those sentences with alternatives. Finally I reached a human being and he told me that they would send service today. I waited and nothing happened, so I called again. To tell you about the many calls and the many people I talked to would take several posts. Sufice to say that each of them said something different. Finally, I asked them to give me the number of the comercial area as I would end my relation with this company. Fortunatly there are several, none of them wonderful, to choose from. My daughter also called them from her cell phone and finally, it seems that they will do something about it tomorrow evening. I´m keeping my fingers crossed. I find it extremelly irritating that we cannot get things done by phone, specially with the phone company. How is it in your country?