The insurance company employee did his job vey well!

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I had to go to oncology and then, with a prescription, to the insurance company to pay a small amount after which they give me a paper that says I don´t have to pay for the doctor´s appointment nor for 2 of the 3 exams that I need to take to my oncologist on June 1st. I had the luck of a lifetime to come across a darling young man at the insurance company who explained all I didn´t know and did not make me go elsewhere for another paper. I am old enough as to tell him he was a dear. I suppose I made him happy too as most people don´t applaud when emplyees do well their job. I felt absolutly lucky. Most of the time my relation with the insurance company end with my blood pressure very high.