Just had my "ASS" chewed royally

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I truly can't believe the nerve of some people. This guy actually used the analogy "that it's easier to plant a bomb on a plane, than to get inside my gate." Really? I hope not!! We have policy and procedures in place to prevent anyone from entering into our secured facilities for a reason. He also had asked me if I knew so and so with the fleet managing dept, no sir I don't know who that is, he came back with you should know who your co-workers are. Really, this organization has 168,000 employees here in the US and Canada. Had he mentioned my boss or even the President of the company I could have answered differently. He of course asked to speak to a manager, which I happily gave the name and if he had a pen I could give him the number. Which he proceeded to ask to speak to the person in charge here. Well I'm the only one that works in the office. Then he argued that I must be a contracted company, no sir I'm with blah blah blah company, this is just a very small facility compared to the other facilities in this company. I'm so sick of corporate management people thinking they can talk down to people like me in the work force. Without people like me, you wouldn't have a company to run. (his company does business with mine) People like my co-worker and I are hard to find, my co-worker relies on me and I on him, when either of us misses work the others job falls to us as well. I told him that if he didn't like the policies and procedures that he should update his Service Level Agreement to allow anyone in to inspect his vehicles with no documentation needed. I'm glad he doesn't have a huge fleet in my area, this is the first one in over 2 yrs. from this company. I was polite, but firm, with a bit of sarcasm thrown in. How do you handle people like this? Do you find that corporate higher ups can be difficult to deal with? Hope others are having a better day!