How do you deal with virus that can not be cleaned?

China
November 27, 2006 7:55pm CST
How do you deal with virus that can detected by anti-virus software but the anti-virus software take no action! Do you have any good idea? I tried to kill them in the safe mode but failed! These virus mostly run with the process like Explorer.exe. I am headache with these virus!
1 person likes this
7 responses
• Pakistan
29 Nov 06
try kaspersky 2006 antivirus it best as far as my experiece
• China
29 Nov 06
Thanks for your comment!
• India
29 Nov 06
simple jus try to format the disk
• China
29 Nov 06
Just it?
• United States
28 Nov 06
don't use Internet explorer, its the most likely cause of a virus. all i can advise is wiping the harddrive.
• China
28 Nov 06
Yes,mostly I will format my harddisk when i have no other better method!
@sunrisekn (1467)
• United States
28 Nov 06
I had that problem 2 weeks ago. I went to www.geekstogo.com and they helped me. It's free, it took a couple of days to completely get it taken care of, because I would reply to the person and they wouldn't be online, but it is worth it. They took care of mine. Good Luck!!
• China
28 Nov 06
Thanks for your suggestion! Another question,what kind anti-virus software you use?
@Asylum (48058)
• Manchester, England
29 Dec 06
Even though your anti virus software has not removed it, if it has detected the virus then it should tell you where the file is. Firstly use Ctrl+Alt+Del to open Task Manager, you can then stop the program from running using Task Manager. Now navigate to where the file is and delete it. Some times you will find that the program is still running despite the fact that you have just stopped it. This is because another file located elsewhere is monitoring it and restarts it as soon as it stops. The way to get round this is to create a boot disk to start your computer in MS-DOS. When the computer boots into MS-DOS you can delete the file because Windows is not loaded and the program is not running. To delete is MS-DOS simply type del followed by a space followed by the directory path, for example: del C:\windows\media\virus.exe You can now restart the computer in Windows and the problem will have gone.
@Rumble (523)
• United States
28 Nov 06
If your using Windows XP disable system restore then run your antivirus again and this will get rid of the virus. Ive had to do this in the past and it worked great for me.
@dada78 (23)
• China
28 Nov 06
I think format your harddisk and reinstall the system is also one kind of solution for you. Because all the files will be deleted after format including the virus.