Unable to talk to PLDT Customer Service Representative
@simplfred (20641)
Philippines
July 31, 2018 6:43pm CST
I've been contacting the PLDT (Our Phone Internet Service Provider) to talk to their Customer Service Representative but they won't direct me to an agent. All I've got is the answering automated machine which cannot help me with my query. PLDT becomes a very unstable company. They are just great in disconnecting your account if you don't pay at the right time. I've visited their Facebook account and there are a lot of people who are angry with their service and I couldn't blame them because so am I.
Does your Phone/Internet Service Provider give you the right service?
Good day everyone!
7 people like this
7 responses
@toniganzon (77131)
• Philippines
1 Aug 18
Try twitter, they do respond there quicker.
2 people like this
@simplfred (20641)
• Philippines
1 Aug 18
I will do that. Thanks for the suggestion.
2 people like this
@JustBhem (70555)
• Davao, Philippines
1 Aug 18
@simplfred
Yes, sometimes more than that.
1 person likes this
@simplfred (20641)
• Philippines
1 Aug 18
When I have a problem then with my router it took them one week to change the gadgets.
1 person likes this
@snowy22315 (208846)
• United States
1 Aug 18
I don't like my internet service, but I can usually get a person if I try hard enough.
1 person likes this
@simplfred (20641)
• Philippines
1 Aug 18
As I've read the company is having an issue with our DOLE (Department of Labor and Employment) that's why they stop serving an agent in some areas. Beside that their service is really frustrating.
1 person likes this
@snowy22315 (208846)
• United States
1 Aug 18
@simplfred i get bad service here but not like some peoples.
1 person likes this
@simplfred (20641)
• Philippines
1 Aug 18
I'm glad that you have a great service there.
1 person likes this
@ridingbet (66854)
• Philippines
1 Aug 18
our ISP is also PLDT. and so far, we have no complaint about their services.
1 person likes this
@simplfred (20641)
• Philippines
1 Aug 18
You are lucky then my friend. Where is your Province? Maybe they just work best in some area.
1 person likes this
@Starmaiden (9308)
• Canada
1 Aug 18
I have no issues with my service provider. They are easy to contact and I always speak with an agent. 
1 person likes this
@simplfred (20641)
• Philippines
1 Aug 18
They are very frustrating. I've asked to downgrade our account and I've submitted all my requirements on February the agent told me then that everything is okay but until now I still have the same bills. I've made a follow-up and they've told me that my application did not push through. Last week I've tried to call them but they won't connect me to an agent.
