Waterford police chief apologizes after a 911 dispatcher failed to send help to mom

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Scott Underwood who is the police chief of the Waterford Michigan Police Department is sorry that one of his dispatchers failed to do her duty to send either a police officer or firefighter to break the window of her auto when Lacey Guyton's two month baby girl Raina was trapped inside a hot auto last Saturday. Lacey was leaving her grandmother's home when she placed Raina inside the auto along with her car keys that were inside a bag filled with diapers. As Lacey was looking around her auto, she noticed that her car then was locked from the inside with her daughter trapped inside. Lacey's grandmother called 911 to report the incident. However the dispatcher told grandma that the police department does not send police officers to break windows to rescue kids trapped in autos. You read that right. Lacey at this time was scared that her two month old baby who was crying inside the auto would pass away. Lacey then called 911 again to ask for help by the fire department. Again Lacey was told the firefighters do not break windows to rescue kids trapped in autos. Call a towing company was her reply. Lacey ran to the back of her auto and used a window breaker to the back of her auto after two hits. Lacey was able to save her daughter from passing away inside a hot auto after a period of 15 minutes. Lacey is not angry at the police and firefighters who did not have a chance to rescue a child inside a hot auto. Lacey's beef is with the dispatcher who after the near tragic incident is being disciplined by the police. This story has a gray matter since the policy of the firefighters and police in Waterford is to have a tow truck do the work of saving kids that trapped in autos. Can you believe that? At least Chief Underwood did admit that the dispatcher dropped the ball since the firefighters and police officers would do rescue of kids trapped in hot autos under certain circumstances like this incident.