Setting Expectations to your Clients
By Jeffrey
@Jefrox (320)
Taytay, Philippines
May 10, 2019 10:27pm CST
I work all day long from Mondays thru Fridays. Various clients I deal with regarding with their concerns and issues. Sometime we cannot avoid circumstances like being burned out and stressed because of profanity and tone voice we heard from our clients. One thing I learned was always set the expectations whenever you hear them venting out for whatever reason. At that point, you're putting an amount of water to reduce the hell fire from them. Afterwards, look for the best resolution or alternatives that you can provide them and discuss the reason behind why it did happened? Don't hung on them without any solution.
4 people like this
4 responses
@LindaOHio (155961)
• United States
11 May 19
I always handled a rude and ranting customer by talking softly. The louder they yelled, the softer I would talk. 99% of the time it worked to calm them down. It was important, though, to let them get it all out!
2 people like this
@weevee18 (2067)
• Philippines
11 May 19
That’s a good way to handle the situation. Maybe this can also help, remember that they will not approach you if they don’t need something. It’s what I heard I heard from my work manager. It’s like thinking that you are needed and you have the capability to help hence do your best to provide assistance.
2 people like this
@kasmakarim (1933)
• Indonesia
11 May 19
You are very professional. You are very good at handling it.
1 person likes this
