Lack of good customer and technical service!
By LK2018
@Letranknight2015 (51532)
Philippines
June 20, 2019 9:52am CST
My disruption was disconnected few days ago but were able to settle it. Trouble is I couldn't call them to have it reconnected so i went to their office. But the other complainant before was taking too long as another agent came in to help. But six hours after I called again and took another agent (on the phone this time) to reconnect my service.
Then next was cable guy. I think our cable got interrupted by the gutter fix. He didn't attend last time because we forgot to tell mom. He came this time but sadly, he was no help. Instead he was promoting that fiber thing but cost additional four dollars. Obviously, he did nothing and left.
At least I got the internet back I feel sad for grandma though she could never watch her favorite channel, at least not for a while.
8 people like this
13 responses
@ScribbledAdNauseum (104632)
• United States
20 Jun 19
I hate when service isn't what it should be. I know sometimes the technicians are doing the best they can, but it's annoying when they are incompetent or simply do not care.
3 people like this
@ScribbledAdNauseum (104632)
• United States
21 Jun 19
@Letranknight2015 Yes, I don't blame you for being upset. Are yuou able to switch companies or is that the only one available in your area?
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @ScribbledAdNauseum I think this time they have shown their incompetence and it really annoyed me this time.
@betlynfrnds (4066)
• United States
21 Jun 19
It is so annoying when customer service is so below average. We had bad service from one company a few years ago and so we switched. The company we're with now has been very good. We're very thankful for that.
1 person likes this
@betlynfrnds (4066)
• United States
21 Jun 19
@Letranknight2015 Oh, sorry to hear that. This makes things more difficult.
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @betlynfrnds Unfortunately, this subdivision doesn't allow other cable companies to service here.
1 person likes this
@MGjhaud (23171)
• Philippines
20 Jun 19
I've had my fair share of poor customer service. If I feel that the rep is struggling, I proactively tell them to put me on hold and ask the supervisor for help. And if the issue can’t be resolved in one phone call, I request a callback so I don’t have to explain myself again to another rep.
1 person likes this
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @MGjhaud The agent who promised to restore my internet, i think was trying to get to the dept. about couldn't reach them. As for the second one she made a mistake and thought i had a different subscription.
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @JustBhem I think I just had a bad day calling this service and ends up with a newbie making mistake.
1 person likes this
@arunima25 (85328)
• Bangalore, India
20 Jun 19
Good that Internet is back. 
Hope the cable issue is also fixed for grandma soon. Such visits with no help can be really frustrating.
Hope the cable issue is also fixed for grandma soon. Such visits with no help can be really frustrating.1 person likes this
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @arunima25 yeah, she's really alarmed by the fact that she can't watch the christian channel anymore.
1 person likes this
@arunima25 (85328)
• Bangalore, India
21 Jun 19
@Letranknight2015 Oh! That's sad. Can't it be fixed for her soon?
@Letranknight2015 (51532)
• Philippines
20 Jun 19
Hello @ihasaquestion I am watching cable still, but the channel what grandma watches is blurry.
1 person likes this
@ihasaquestion (8274)
•
21 Jun 19
@Letranknight2015 Hope she gets to watch it soon..
1 person likes this
@yanzalong (18984)
• Indonesia
20 Jun 19
Good if it is now back to normal again.
1 person likes this
@Letranknight2015 (51532)
• Philippines
20 Jun 19
Hello @yanzalong yes I have internet again, thanks for that.
@acelawrites (19273)
• Philippines
21 Jun 19
There's poor technical service for internet service providers here; it's always a problem!
1 person likes this
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @acelawrites I'm happy at least that the internet is back and i can surf again.
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @db20747 I don't know, maybe it's time for an upgrade just to be sure.
1 person likes this
@Hannihar (129481)
• Israel
21 Jun 19
@Letranknight2015
A lot of these people do not care about the person but just want to sell them something and are brainwashed into believing that they believe in what they are trying to sell.
@Letranknight2015 (51532)
• Philippines
21 Jun 19
Hello @Aansh13 I rather fix the cable on my own. If it doesn't work still, then i would have no choice but to upgrade.
1 person likes this
