We got hacked!
By LK2018
@Letranknight2015 (52665)
Philippines
February 8, 2020 7:33am CST
Hello there.
Checked the new bill today and found out that our billing address changed. After a few run around with the customer services on the phone, they finally threw me off back to the store where I instead dealt with another CSR personally and had it changed.
What frustrates me was that none of them admitted that the account was hacked!
This is the first time that's ever happened to us.
10 people like this
11 responses
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Well, it's a phone bill @rakski and I have no clue why because they DIDN'T give me any kind of explanation. All i had to guess was it was hacked or they messed it up over there.
1 person likes this
@rsa101 (40976)
• Philippines
8 Feb 20
Or it might have some problems when they run their billing system. That can happen though if there are some careless employees who may have deleted something in the database and can mess the reading and printing of the bills. If the account was hacked then for what purpose did they do that.
1 person likes this
@rsa101 (40976)
• Philippines
9 Feb 20
@Letranknight2015 I once worked at a Telecom company and during those times when they ran the system there are things that could happen sometimes when you are processing thousands of bills there are times due to human error they may have deleted unintentionally data or a row the whole billing may give wrong data. Although nowadays it is primarily done without human intervention anymore but things like this happens. It was not necessarily hacked but a glitch in the system happens every now and then.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
@rsa101 I check the whole bill thorough today and it seems there were no other calls over the last few days. I guess you're right. But they should have done it in the call already and not forced me to visit their store and service center.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Hello @rsa101 I would have remained furious nonetheless since were paying a huge amount per month. yourself is having a hard time believing it was hacked. We had this account for more than a decade we never had problems like this.
1 person likes this
@m_audrey6788 (58468)
• Germany
8 Feb 20
Oh my. Good thing you found it out or else you`ll get more big problems in the future. I hope they can explain what happened 
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Hello @m_audrey6788 they never did or nor bother to try and explain what happened.
1 person likes this
@BarBaraPrz (51819)
• St. Catharines, Ontario
8 Feb 20
If the address was changed, how did you get your bill?
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
I got it through my email and that wasn't changed @BarBaraPrz and was able to print it out.
1 person likes this
@louievill (28846)
• Philippines
8 Feb 20
What mode of payment do you use when paying your bill?
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
I have paid it in cash @louievill I never paid the bills online.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
@louievill They could have just said it in the first place. they can't even agree with me about the address on the last few bills even if they knew it was an old account. The ran around was terrible.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
I don't know and I have no clue @resukill22
1 person likes this
@resukill22 (25050)
• Las Pinas City, Philippines
9 Feb 20
@Letranknight2015 hope they will fix that, and won't happen again
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
It was frustrating day but at least I got them to have it fixed @RebeccasFarm
@wolfgirl569 (135730)
• Marion, Ohio
8 Feb 20
It might have been a mistake. Hackers dont want the bill. They want you to pay it.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Hello @wolfgirl569 It's either a huge glitch on their part or it really was hacked. Not only the billing address but also the birth date of the account holder.
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Hello @thelme55 Yeah if that's true then they refused to admit it. But angrily gave me the run around!
1 person likes this
@Letranknight2015 (52665)
• Philippines
9 Feb 20
Hello @ZedSmart yes it was. First things that's happened.
