When You Pay Over the Counter but the System is Offline

@ZedSmart (19839)
Philippines
March 9, 2020 4:32am CST
This afternoon, I was about to pay contribution at the local health insurance office. After the instructions of the Accounts Information Management Specialist, I proceed to the ground floor to pay at the cashier. There, a signage is placed above the counter saying OFFLINE. So this means I cannot finish my transaction in this given time because they’re not certain yet when the system resumes on its function. Goodness! I have also encounter the same problem like this in the social security office. A number of times the transaction has to stop because it’s offline. I hope they can fix this problem because if it’s Internet based then if the provider has problems then there should be a back up or subscribed to another provider to be able to continue the service without having to put the transaction of people in delay. I will go back at their office tomorrow.
5 people like this
5 responses
relcap23
@florelway (23339)
• Cagayan De Oro, Philippines
9 Mar 20
I think there are other payment options that accept online payment and youb can pay through 7/11 or through e wallets.
2 people like this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
Yes, they have that option now. However, this transaction of my mine is to be paid at the cashier since it's a manual remittance.
1 person likes this
relcap23
@florelway (23339)
• Cagayan De Oro, Philippines
9 Mar 20
@ZedSmart there goes the problem then.
1 person likes this
DianneN
@DianneN (254926)
• United States
9 Mar 20
That’s so frustrating! I hope it doesn’t make your payments late.
2 people like this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
That is true. Actually, it's a late payment already and I'm paying penalty on this. However, I asked the specialist if it won't bear another penalty because of this delay and thankfully it will not.
1 person likes this
DianneN
@DianneN (254926)
• United States
9 Mar 20
@ZedSmart That’s good.
1 person likes this
May2k8
@May2k8 (19788)
• Indonesia
9 Mar 20
In my experience, paying late can be fined and very annoying.
2 people like this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
Even if it's not late but the system is not working, we have no choice but to pay later.
1 person likes this
Shavkat
@Shavkat (141906)
• Philippines
9 Mar 20
Speaking of SSS agency, they are so slow in processing things. That's the reason why I pay my dues at SM Baguio.
1 person likes this
Shavkat
@Shavkat (141906)
• Philippines
11 Mar 20
@ZedSmart I usually go here early in the morning. So that I can prevent being with the crowd.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
And there are so many people there everyday.
1 person likes this
Alex Socorro
@Alexandoy (65302)
• Cainta, Philippines
9 Mar 20
You are right, almost everything regarding customer application is internet-based. When it is offline, the business is stopped.
1 person likes this
Alex Socorro
@Alexandoy (65302)
• Cainta, Philippines
9 Mar 20
@ZedSmart I don't know if there is a company having 2 providers for internet. But when it says offline that means the system is down and it can have many causes. First is the internet of the branch office. Next is the internet of the central office. Then it can be offline when there is a problem in the system or in the application in the central computer.
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
@Alexandoy So it could be internal error and not just by the internet connection. I see. Thanks for the enlightenment. I know you have better knowledge on this matter as you are a database specialist yourself?
1 person likes this
[eds]
@ZedSmart (19839)
• Philippines
9 Mar 20
I believe, there should be an option for this. Having to subscribe with two providers will not cost that much compare to the delay. What do you think?
1 person likes this