Online Meeting - Addressing Complaints

@holdoors (2487)
Malaysia
June 22, 2020 3:55am CST
In my line of work, I handle customer feedback and step in to address their complaints. Due to some internal issues , we have had some negative feedback and failed our customer. Now, tomorrow's the day to meet them and hopefully, we can solve out the shortcomings and discuss in a good manner. Interesting to see peoples' body language in a video call on this topic.
5 people like this
7 responses
BirDan
@birjudanak (14319)
• India
22 Jun 20
Customer is king so need to solve their issue as fast as possible otherwise they chose others. Let hope you will shortout their problems tomorrow.
2 people like this
Jazon
@holdoors (2487)
• Malaysia
22 Jun 20
Yes, customer is king that's why we need to solve their problems fast and show proactiveness too
1 person likes this
Adie
@Adie04 (17361)
•
22 Jun 20
Actually, some of the customers hard to be satisfied.
1 person likes this
Jazon
@holdoors (2487)
• Malaysia
22 Jun 20
Yes, but sometimes things go out of hand so need to address them
Adie
@Adie04 (17361)
•
22 Jun 20
1 person likes this
simplyme
@m_audrey6788 (58485)
• Germany
22 Jun 20
I hope it will be solved. Goodluck
1 person likes this
Jazon
@holdoors (2487)
• Malaysia
22 Jun 20
Thanks, Hopefully, will get it solved.
1 person likes this
simplyme
@m_audrey6788 (58485)
• Germany
22 Jun 20
janice
@renicemae (4883)
• Philippines
22 Jun 20
That's the kind of job I am not good at coz Im not good at dealing with people.
1 person likes this
Jazon
@holdoors (2487)
• Malaysia
22 Jun 20
Yes , have to deal with all kinds of people but it's interesting for me.
G
@freelancermariagrace (27219)
• Philippines
22 Jun 20
I hope it will be resolved.
1 person likes this
Jazon
@holdoors (2487)
• Malaysia
22 Jun 20
Yes, hope so too.
1 person likes this
HannahKusKus
@HannahKusKus (4025)
• Semarang, Indonesia
11 Jul 20
Sometimes online is easy for making misscomunication. Yes offline meeting can be help
ingrid
@ridingbet (66857)
• Philippines
28 Jun 20
it is really good to meet face to face the complainants just as what you stated that you need to see their body and eye languages when you communicate with them.