Hate this new modem

Philippines
October 5, 2020 9:15pm CST
My brother had a problem yesterday with their internet connection. Sadly, he can't use it for his online meetings and kids couldn't get on online classes. Since it's pandemic, it's hard to get the technicians to come over immediately. I hate this new thing because when something goes wrong with it, both land line and internet gets disabled. Unlike the old system were modem and landline were both connected through a filter. Good thing we have a tenant who has the same subscription as us. We just go to them in case we get internet trouble.
6 people like this
7 responses
rsa101
@rsa101 (40976)
• Philippines
6 Oct 20
Oh no what kind of connection is that you have there. l think they should be explaining to you the difference with the new setup why they did it.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @rsa101 They couldn't explain it. sadly, they just made it even worst.
1 person likes this
rsa101
@rsa101 (40976)
• Philippines
8 Oct 20
@Letranknight2015 Maybe your connection is fiber already? l know that their setup looks like that when the phone and the modem comes from single source already.
LK2018
@Letranknight2015 (52665)
• Philippines
8 Oct 20
@rsa101 Well, that sucks. maybe I never should have an upgrade
1 person likes this
Eric Tsuma
@erictsuma (9725)
• Mombasa, Kenya
6 Oct 20
I hope the modem will be fixed soon.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
It's been fixed @erictsuma
1 person likes this
Eric Tsuma
@erictsuma (9725)
• Mombasa, Kenya
7 Oct 20
@Letranknight2015 That's nice then
Lee Ka
@kaka135 (14994)
• Malaysia
6 Oct 20
Fortunately there's still a way to go online. It is very inconvenient now if we can't go online, especially when we have to work at home and kids need to attend the online classes. My modem was down for a month few months ago when the technician was not allowed to come over as well. Though I can use my mobile phone with the data plan, limited internet access with mobile phone made it really inconvenient. Hope you'll get the issue fixed very soon.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @kaka135 Data plans are slow and useless. I also have my own small modem but they were seriously slow
rakski
@rakski (156475)
• Philippines
6 Oct 20
I think there was a big problem with connection yesterday since it was the start of online schooling. All of the students were online
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @rakski I don't know about that but this was unexpected. I always knew it was the cabinet which was the problem.
1 person likes this
rakski
@rakski (156475)
• Philippines
8 Oct 20
Kokil agarwal
@amitkokiladitya (171988)
• Agra, India
6 Oct 20
Bad internet is definitely a big headache. I hope it gets fixed very fast there.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @amitkokiladitya yes it is specially when you have things to do online.
1 person likes this
Kokil agarwal
@amitkokiladitya (171988)
• Agra, India
7 Oct 20
@Letranknight2015 so true .and thankfully mine is so better after the upgrade
Adie
@Adie04 (17405)
•
6 Oct 20
Sorry you experience this. The modem has no warranty? Maybe you could return it and replace new one.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @Adie04 It was the techinician himself who had this replaced.
Judy Story
@jstory07 (148734)
• Roseburg, Oregon
6 Oct 20
I cry when my internet goes out. What am I going to do.
1 person likes this
LK2018
@Letranknight2015 (52665)
• Philippines
7 Oct 20
Hello @jstory07 it can really be annoying with out the internet.