Just ended my night workshift at 1am
@luisga814 (7138)
Quezon City, Philippines
October 17, 2022 12:22pm CST
Hi there. How are you doin right now? Hope you're doing well.
Just dropping by here to share about my experience in my work.
We had a scheduled training with our UK customer service representatives in how to deal with the angry customers at 4pm to 8pm (Manila Time); 9am to 1pm (UK Time).
We've learned a lot with this. There's a continuation of this tomorrow 4pm to 1am (Manila Time).
Then, after our 4-hour training earlier, we took our lunch at 8pm to 9pm. Then, we go back online to attend customers query from 9pm to 1am.
Just to let you know, I got my promoter survey with my first customer. And also scored 100 with my QA.
Although, overall. Month to date is going downhill because out of 15 surveys, I only got 8 promoters, 4 passives and 3 detractors. That makes me on the 104th in ranking. Total number of advisors in the US Market are 108th only.
In this moment, I'm not thinking of I'm the lowest in the team. I'm just thinking that there's a lot of excel.
5 people like this
4 responses
@kaylachan (84760)
• Daytona Beach, Florida
17 Oct 22
I think you're doing the best you can.
1 person likes this

@kaylachan (84760)
• Daytona Beach, Florida
18 Oct 22
@luisga814 Well your job isn't easy. Take what good you can get.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
18 Oct 22
@kaylachan Yes. I'm doing my best I can. I still had some promoters that can share, however, it's enough.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Oct 22
@kaylachan Actually. I'm tried to apply to another with bigger compensation however, there's no result yet with my application.
1 person likes this

@LindaOHio (222310)
• United States
18 Oct 22
Do the best that you can; and you will be fine.
1 person likes this

@LindaOHio (222310)
• United States
19 Oct 22
@luisga814 I hope you feel better.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Oct 22
@LindaOHio Not really, specifically, I'm at LBM right now.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
19 Oct 22
@LindaOHio With heavy back ache and some aches in my legs, I don't if I'm still be fine.
1 person likes this

@RebeccasFarm (91299)
• United States
17 Oct 22
I hope your ranking will be very good Luis.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
18 Oct 22
@RebeccasFarm I hope so. These past few months, my ranking is not that good. I'm always part of the bottom half of the population.
1 person likes this
@luisga814 (7138)
• Quezon City, Philippines
17 Oct 22
@askme123 Yes. It's a call center situation.
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