Just call me tech support

Image by Ryan McGuire from Pixabay
@DWDavis (25797)
United States
July 28, 2023 1:56pm CST
Or, on second thought, don't. Wireless printers are a great thing right up until the moment they're not. That moment came this morning when K tried to print a report for work (she's remote today) and the printer in her office refused. It was then I discovered, much to my chagrin, that I hadn't taken into account the effects of yesterday's change in our network name and key on our printers. They were still trying to connect to the old network. HP, for reasons I cannot begin to comprehend, doesn't make it easy to figure out how to get a wireless printer to recognize a new wireless network. Guess who did make it easy? ChatGPT, that's who. You cannot just go in and change the network through the HP Smart app. You should be able to, but if you can, I couldn't find it. What I had to do was reset the network settings on each printer to factory default and then reinstall them as if they were new. And, because they are different models, the method for doing so differed greatly. Mine was easy. Hold two buttons for five seconds, let the printer restart, choose it from the list of "new" printers in the HP Smart app, and in a few minutes it was back online. K's wasn't as easy. There were menus involved and much more button-pushing. In the end, though, the result was the same and now we can both print again. Ain't technology grand? Have you ever been frustrated with a computer-to-printer connection? How did you resolve the issue?
8 people like this
7 responses
@LindaOHio (222222)
• United States
28 Jul 23
I have my own method of resolution. First, I panic! lololol Then I go online and try to find the solution. Usually reinstalling the software does the trick. Enjoy your day.
3 people like this
@DWDavis (25797)
• United States
28 Jul 23
That's basically what I wound up doing. Once the printers were set to default, their software was reinstalled on the network.
2 people like this
@LindaOHio (222222)
• United States
28 Jul 23
@DWDavis Voila! You are a tech expert.
2 people like this
@Ronrybs (21504)
• London, England
28 Jul 23
Ain't improving technology wonderful! My printer is still wired, not that I've used it in over a year
2 people like this
@DWDavis (25797)
• United States
28 Jul 23
This last printer I bought doesn't even have a place to attach a printer cable. It's wifi or nothing.
2 people like this
@Ronrybs (21504)
• London, England
29 Jul 23
@DWDavis I got my printer over ten years ago!
1 person likes this
@DWDavis (25797)
• United States
31 Jul 23
@Ronrybs Between K working from home and me printing out manuscripts, we seem to wear our printers out every few years.
@AmbiePam (120533)
• United States
28 Jul 23
I would be calling the guy who handles my technology concerns, the IT guy at a local university who is a friend. He would probably prefer I try ChatGPT before calling him.
2 people like this
@AmbiePam (120533)
• United States
29 Jul 23
@DWDavis You’re just automatically a nice person.
1 person likes this
@DWDavis (25797)
• United States
29 Jul 23
The neat yet somewhat scary thing about ChatGPT is that you can "talk" to it like it's a person. I even find myself typing in Thank you at the end of a session.
1 person likes this
@snowy22315 (208746)
• United States
28 Jul 23
Good for you for figuring out the problem.
2 people like this
@jstory07 (148701)
• Roseburg, Oregon
28 Jul 23
I did exactally what you did and now it works great.
1 person likes this
@DWDavis (25797)
• United States
28 Jul 23
K and I discussed over lunch why IT people feel the need to make what should be simple tasks so complicated. I'm glad your devices are communicating happily again.
1 person likes this
@jstory07 (148701)
• Roseburg, Oregon
28 Jul 23
@DWDavis Happy for seven years now.
1 person likes this
@RubyHawk (99367)
• Atlanta, Georgia
29 Jul 23
Yes, I couldn’t solve the problem when I got a new laptop and had to buy a new printer.
1 person likes this
@wolfgirl569 (135583)
• Marion, Ohio
28 Jul 23
I got rid of our printer a few years ago. I just stop in the office store now when I need something printed. Less headaches
1 person likes this