Leak on Our Flat in Bath

@flapiz (24027)
United Kingdom
September 24, 2026 3:13pm CST
It’s 9 in the evening and we are traveling from London to Bath as we heard that our newly renovated basement flat is flooded from the neighbours two floors up. The fire brigade came today after being informed yesterday of our fire alarm getting activated. Upon investigation today it looked like our fire alarm short circuited from the leak. My husband and I are very worried as we just fixed our flooring as it rotted from a previous leak. This is also the second time that flat from upstairs leaked on us. The flat directly below them had their bathroom ceiling collapse due to incessant leaking from them. We have been trying to get hold of the landlord as we want to discuss payment of damages and what their plans to avoid repeat situation but they are not responding and the one leasing that flat has been quite unhelpful too.
10 people like this
7 responses
•
15h
Get a lawyer. Seriously That's the best I can suggest Do you own the flat?
4 people like this
@flapiz (24027)
• United Kingdom
11h
Yes we own the flat. Still on mortgage. We will speak to the landlord of the leaky house tomorrow. Our other neighbour managed to get a hold of him. Apparently he is one of those people who do not like answering phone for unknown numbers. I hope we can come to an amicable solution.
4 people like this
•
11h
@flapiz Won't your buildings insurance cover it?
3 people like this
@flapiz (24027)
• United Kingdom
11h
@Ineeddentures that’s what we thought as we pay it with the service charge but when we asked the building director she said we must discuss with the landlord of the problematic flat. I now wonder what we are paying them for.
3 people like this
@AmbiePam (127942)
• United States
15h
Ugh, that is awful. I hope you can finally get some help.
3 people like this
@AmbiePam (127942)
• United States
11h
@flapiz I don’t blame you.
3 people like this
@flapiz (24027)
• United Kingdom
11h
@AmbiePam I hope we can sell it soon so we won’t have to worry about these things anymore. It is hard to maintain a house when it’s a 2 hour drive without traffic.
3 people like this
@flapiz (24027)
• United Kingdom
11h
We run the dehumidifier to try and help dry the wet new floor boards. I am really gutted.
2 people like this
@rakski (162252)
• Philippines
10h
oh my, I hope that will be fixed soon
2 people like this
@RasmaSandra (101237)
• Daytona Beach, Florida
14h
I know that can be very frustrating I hope you can get this all fixed up.
3 people like this
@flapiz (24027)
• United Kingdom
11h
We have tried to mop it with towels and used our dehumidifier to dry it up. But the ceiling water marks and stains look daunting.
2 people like this
@Shiva49 (28915)
• Singapore
30m
This is unfortunate. I had a similar incident and my upstairs owner was quite helpful. We shared the expenses .
1 person likes this
@flapiz (24027)
• United Kingdom
Just now
We saw the upstairs neighbour today and he was very non committal at helping us fix the damage. Apparently the guy who leaked at our house is a squatter and the landlord cannot even enter his own property.
@Wrexxo (8151)
•
14h
Oh no that's so stressful, especially having to travel there at night not knowing what you'll find. Twice from the same flat is just not okay, and the landlord going quiet on you makes it worse. Hope you get this sorted soon and they actually take responsibility this time.
3 people like this
@flapiz (24027)
• United Kingdom
11h
It is a 2 hour drive it really is not easy. I think we are better off selling this flat as it is causing too much problems.
3 people like this
@Fleura (36191)
• United Kingdom
4h
I am sorry to hear that. Shared properties can be difficult to deal with. Our lodgers are having exactly the same problem with their apartment in Italy and they are not getting any useful responses either!