Working in call centres is heretic & most difficult job, don't u all think so..

Don't believe what u see - hi it,s my fren angel
India
December 9, 2006 1:00am CST
Today many MNC's have opened their call centres at several locations. It's good for the customer's to get an easy help (immediately) regarding the product. But the people (younger generation) like us working there is moving towards a negative way of life.Especially the life of workers at night shift is being affected a lot. They don't get proper sleep and it affects the daily routine of the person. And for doing work from morning till evening,you are paid very little,and sometimes not. What do u think.
87 responses
• India
9 Dec 06
I think call center jobs are great for people who are just starting their career and don't know what to do or find it difficult to get one.. Also its good for people who wants to do some quick money.. But I would personally not suggest anyone to make it a lifetime career.. maybe 6 months or 1 year max.. Reason is that the job is very stressful and very hectic.. People would would think that what the heck just answer calls and make so much of Moolah!!! But they're wrong as it calls for great communication skills, pressure handling, being composed and calm, staying awake especially all night (most of they International Call centers work more at night due to time difference)which is bad for health. Its not as easy as it seems!!!! And has a lot of effect physically and mentally on the young guys..
• India
9 Dec 06
ya, i agree with u definately but don't u think that they are also not giving the correct amount of salaries to it,s employees. one should be given acc.to his/her performance.
• Philippines
9 Dec 06
i think this is true. this is a good starter for young urban professionals. but maybe just a few months or so. i do work in a call center and found it stress free. after 1 call, everything is finished and you start the business wih the next one. you don't have to take home work loads unlike other professions. and you still get paid at the end o the month. but there is still a calling for the real profession that you'd like to have. i'm planning to resign from the call center and find myself a career in architecture this coming year. anyway, i have saved enough money and now i'll be looking for my true niche.
@sweetie88 (4559)
• Pakistan
10 Dec 06
Yeah, i am too n't in favour of such jobs. It affects health of those people, who work at night in the call centres but i think that its better to get a little. U say that they do n't get paid very much but remember that only those people do it which requires money and do n't have more skills but its an easy and simple job.
• India
12 Dec 06
ya!this kind of job is little bit easy than other types of job. And one can get these types of job easily now a days.
@vincent72 (1634)
• Australia
10 Dec 06
call centres are ok , if you can cope with the abuse from other end , and your boss telling you you need to make target otherwise its awful , i did it for 3 weeks and left , but not becuuase of that .
• India
10 Dec 06
be careful - restrictions everywhere
so then why did u left it
@mythmoh (3986)
• United States
9 Dec 06
Sure the people who work here are leading a hectic life.Due to night shifts they are sleeping in the daytime and hence they are facing lot of health troubles also.Even they are very much missing their relatives and dont have time to talk with their friends also because of achieving target and night shifts.I personnaly feels that there is no growth in their career also.
• United States
10 Dec 06
You're right there is very limited growth. If you are lucky you might be able to get a promotion to staff trainer or assistant floor manager but thats about it. And even then the raise doesn't do you much good because you lose your compensation bonuseswhen you take those positions.
• India
9 Dec 06
many MNC's have opened their call centres at several locations. It's good for the customer's to get an easy help (immediately) regarding the product. But the people (younger generation) like us working there is moving towards a negative way of life.Especially the life of workers at night shift is being affected a lot. They don't get proper sleep and it affects the daily routine of the person. And for doing work from morning till evening,you are paid very little
• India
10 Dec 06
yes i have seen an article from a research center most of the people work in IT feild get mentally retarded very soon . I am also an software engineer my parents use to say me to change my feild and now my hubby does'nt allow me to go to office so i am in search of online job.
@motubhai (235)
• India
9 Dec 06
yes it is true that call centre life is very tough but it pays well
• India
9 Dec 06
though it pays well but these are basically monotonous jobs and better just to survive for a brief period. you got to get out of it real soon, coz money is not the only thing in life though it is important, there is more in life just than money.
@nanhegujral (4634)
• India
9 Dec 06
I think this type of call center jobs are good for the people those who are just in the initial stage of their carrier. It also depends lots on the interest and willingness of a person.
• India
9 Dec 06
it makes u loose interest in your further studies...
@harsh1985 (593)
• India
9 Dec 06
i think this job is for those people who started there career recntly...as this job doesn't require any educational qualification...any student who have comman on english can do this...as well as the returns are not bad..our english knowleded also improved... onlu problem is that their working hours!!!
• India
9 Dec 06
you say only, it's the main problem yaar. Night shift is the worst.It is the main cause of all the problems.
• India
9 Dec 06
well i just started my job in a call center lets see what happens.
• India
9 Dec 06
Tell me your experience after a month. I will be waiting for ur results.
• India
25 Jan 07
I have been working in a call centre for the past three years and still i enjoy my job and i am not taking this as a filler job ..i am considering this a profession and as my carreer. I feel unlike other professions in a call centre the rate of growth is fantastic along with the salary. I started off as a techinical supprt representative , then to an SME and then to a Team Leader and now have been promoted as an Assistant Manger.I have complete job satisfaction . The problem comes in when the ppl who join come in with the mindset that they dont likethe job and its just a time gap arrangement for them ....and what this does is that they are not serious about it and they dont grow ...and ultimately they end up as CSR's even after a long time.
@sororravn (448)
• United States
10 Dec 06
I worked in call centers for quite a while. My favorite call center job was working for University of Phoenix because they did not stress call times and based their hiring on a 12.5 minute call time. Most call centers base hiring needs on a 2.5 minute phone call. I agree that some of my other call center jobs were hetic but most were not. The worst one was working for an outsourcer for Dell. Hardware support over the phone is NOT the easiest job in the world =)
• India
10 Dec 06
Hi All, Call Centres?? Is it Heretic? Well I don think so. Call Centres though are mostly night shifts and at times due to heavy call traffic get very heretic and disturbing which cannot be termed as Heretic, not only millions of people work in a call centres but millions get help from it too. I Myself am working in one for the past year and half and each day i take it up as a challenge, not only you get irrate customers but you also get customers who really need help at times. And at the end of the day who would'nt feel like helping someone in need?? Yes at times its very tiring as well but then there's no shortcut to success as well. And regarding the pay, well that depends on the kind of company you are working in? Whether its An MNC or Just A BPO?? Or a Software concern? Most of the companies offer very attractive pay package. Dont You Think So?? And then you also get Incentives Depending On your performance and dedication. So Overall i feel Its a way to Interact and help People who are really in need. And It is Satisfactory as Well.
@satya26 (65)
• India
10 Dec 06
Though I'm not working in call centre, I have my frnds working in there. I found that there life style nd way of living has dramatically changed. When I go to office they sleep nd when I sleep they go for job. But in course of time I found that my frnds had to face many health related problems. Some of them even changed there professions too..
• India
10 Dec 06
no .. i think call centre jobs are good.. they employ people with graduationin any stream .. you need not be engineer or lawyer to be employed there
• India
10 Dec 06
Call Centre - Call Centre
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre. A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI). Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
• Philippines
10 Dec 06
call center job - call center agent
Before, I have skeptic thoughts of working on graveyard shift, since I've been working on day time for about 10 years already. Until I find it difficult to adjust your schedule when you need to do some important things that you have to transact with daytime offices, or attend to important family matters, I have to be absent or to leave my post, though it's being paid, but the company's service to customers is at stake if one of it's employees will have to leave. Right now, I am looking at it and trying my luck, since my children will be asleep then and not requiring any much attention from me.
• India
10 Dec 06
ya you are right,working in call center is really typical and tough job,because you have to work in that shift which is decided by company and you have to attend call of those customer who dont know how to talk to a person ,you have to listen abusement and all this.and there are also payment problems.
• United States
10 Dec 06
I worked in a call center for almost 5 years. The pay was great but it was a gray cubicle with no color and barely any life. I hated the fact that I was constantly bored and without mental stimulation on a daily bases. Just to take a bathroom break was refreshing and thats kinda sad...lol
• Philippines
10 Dec 06
exactly...
@jaisalpk (224)
• India
10 Dec 06
i agree with you. i'v some friends working in callcenters n they sleep whole day . their routine wil be just as Work...sleep..work..sleep.........