Canada Post and their delivery slowness...

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I am more than annoyed with Canada Post right now. I have had packages mailed from the US , paid for their express service, and they still aren't here. Now I know Canada Post had hired some extra help for the holiday season, and so far I am not impressed with that. I mean would you be, if they left a handful of your packages on someone else's doorstep? Its lucky that our neighbours are honest, or I would have lost all of those packages. I did file a complaint with Canada Post, and I have heard nothing. And now I am missing some packages, and I hope to whatever god is out there, that they didn't do that again. And now with these packages missing, I am beginning to wonder.. I mean myself, I have mailed out several packages in the past month , and only a tiny handful of them have arrived. I am not impressed. You pay for air, they mail it surface. Not impressed one bit. And whats with them delaying Global Priority packages, when you PAY for the extra service? I mean I made sure I paid for this service, so my items would come before Christmas. But with their crappy service lately, I highly doubt that now. I understand it is the holiday season, and things slow down worse than a snail, but this has been going on for months now, and I for one am completely sick of it. I don't know who to complain to, because it seems if you complain to customer service, sure they put a complaint in, but nothing else happens. What would you do?