Why are people so rude?

@Marie2473 (8519)
Sweden
January 16, 2007 1:09pm CST
I don´t really get why some people just have to be sp darn rude. I work in a callcenter where we handle support for internet connections, and do not get me wrong, I do love my job and I think that talking with people is a thing that is perfect for me. Howevere, every once in a while you get a person on the line that is just plain and simple rude to you. They have a problem – they want you to fix it but they are not willing to give you the information you need to help them. The reason I came to think about this just now is that I am at work and I just had a customer who started the call by saying… - Hi, my name is *** and I have a problem and U better solve it or else… - Ok….. so how can I help you miss? - Excuse me missy… it is Mrs… - Oh I am sorry… So, how can I help you The call goes on for 30 minutes and she is just plain rude for the whole conversation and she finally started attacking me personally so I told her in a nice voice that ; I am sorry but I will not take this anymore so I am ending this call, have a nice day *click* I don´t understand who some people think they are… Why do they think that they will get more help by being rude. It is one thing to be upset about a service that is not working, another to be rude. Anyone who can solve my mystery?
1 person likes this
2 responses
@lauriefnp (5112)
• United States
17 Jan 07
Yours must be a truly difficult job. I wouldn't want to be on the receiving end of the majority of your calls, and you must have exceptional people skills to be able to do what you do. I think that it's human nature to get upset to varying degrees when things like our Internet connections are not working properly. We have all become too accustomed to the luxuries of life and to having them always ready and available. Some people handle the frustration better than others, I'm sure. I would think that the majority of your callers must recognize that you are there to help them and that you have nothing to do with the reason for their problems; these people are most likely pleasant and polite. But sometimes a person might be having a bad day; they may not feel well, they may be pressed for a deadline and need the Internet connection, they may have had a fight with a spouse or co-worker- who knows, but unfortunately these people may take their moods out on you. There are also times when people spend a lot of time trying to navigate through phone trees and speak with a live person who can actually help them. By the time they speak with you, they are frustrated and ready for a fight. Then, there are people who are just plain rude. Who can explain why some people think that they are better than everybody else and that they can treat others however they want to? These are the people who you will never be able to "defuse" or get to calm down, and they are most likely the ones that you will need to politely hang up on. Remember, most people are nice; don't get discouraged. We all need pleasant people like you to talk with when we're calling for service!
1 person likes this
@Marie2473 (8519)
• Sweden
18 Jan 07
You are right. most people are nice, respectful and just want to get helped but these people are usually not the ones you remember when you go home at night =( I do love my job and i do consider myself to be able to handle people very well and I just need to be more able to see the "good" people more =)
• United States
17 Jan 07
There are many reasons why people act this way. Some are probably truly upset, they have made numerous calls to no avail, and unfortunately for you, you were reached when that individual has finally just had enough of the run around.Then I think there are some folks, that really enjoy taking advantage of the situation , they know that if you value your job,you will take up to a limit..whatever they dish out. I call this last character the 'childhood bully' that has grown-up. A person could be on medication or numerous other reasons. I have worked in customer service and it is challenging at times even brutal, sometimes my encounters left me feeling as though I was a target. The only thing that would get me through it were those truly nice folks that appreciate what you are doing for them...try to keep your chin up.
1 person likes this
@Marie2473 (8519)
• Sweden
18 Jan 07
Thanx =) Yeah there are costumers that sometimes shine through and makes your day better =) I do love my job, however I do wish that people could understand that i am not their enemy - but i am there to help them =)