I hate talking to Verizon DSL Support Reps on the phone.

Sadly, this is the route so many companies are taking...farm out the jobs to 3rd world countries where labor is so much cheaper and to hell with the customers. My son fights almost nightly with Sprint. Even though his cell is on the National Do Not Call Registry, they contact him daily with some sales offer he isn't interested in. Usually, they contact him by text message and then charge him for it whether he reads it or not. When he calls to tell the to stop, they talk right over him, never listening to his complaint as they try to sell him yet another service. In my opinion, Verizon is even worse. The only way I know to fight back is to let the company know how unhappy you are with their (lack of) customer service and then stop doing buiness with them. I have several large companies that I am boycotting in the hopes that if enough people do this and their revenue begins to fall, they will sit up and take notice.

We have Verizon as a phone company and when you call their support line, it's a computer. Not to mention they speak English fine and they still don't fix a darn thing. They keep charging us for long distance - when we pay extra to NOT have long distance. I don't think it matters where their support service is at, they're still not very competent. I think my mom would rather stab herself too, instead of calling their support line. You are not alone on that.

I work for a company who contracts through Verizon (landline), we report the stuff on the credit reports but we receive data from the Verizon billing. Sometimes the Verizon DSL applies the bill to the homephone and then Verizon billing has to do an investigation. As you imagine it is VERY frustrating! Each department does so many errors for us and then the customers get made at our department. I totally understand the customers, but I wish Verizon wouldn't have so many departments so they could minimize errors! Pablo