Rude Salespeople, a new trend?
By jennybeans
@jennybeans (912)
United States
February 4, 2007 3:15pm CST
In the last five years my husband and I have noted a rise in the number of rude sales people the seem to be frequenting sales counters in grocery stores, department stores. .. just about everywhere. Many of them are teenage girls with bad attitude problems.
For instance about two months ago my husband and I stopped at our local grocery to pick up a gallon of milk on the way home. It was around nine, an hour before closing and they only had one check yourself lane open. We go through the check yourself aisle and get to the end and find an entire back of groceries left on the bag hanger. So my husband goes to the front desk where there are three girls employed to be working and no one is there. He waits... nothing. About five minutes pass and the three girls finally come back but they stop and start chit chatting with each other away from the desk. They looked right at him standing there and went back to chatting. He gave them two minutes before he said, "Excuse me." They ignored him. He said it again, and then finally said, "EXCUSE ME!" in a loud and rather perturbed voice.
One of the girls rolls her eyes at him, excuses herself from her chat and comes over.
"Did you need something?"
That just made him even more angry. "Someone left their bag of groceries on the bag hanger and I wanted to bring it up here in case they come looking for it."
"Oh." She takes bag without much enthusiasm. Never says thank you.
He shakes his head and walks away and as we're walking away she TSKED him like he was the one with the problem. So he turned around and asked her to speak to her manager. I was glad because usually he's really passive about that kind of stuff, but who teaches these kids to treat the customers that way?
I grew up in a time when the customer (no matter how rude, arrogant, pompous and evil,) was alwasy right. I didn't argue with my elders and I certainly didn't tsk them and roll my eyes at them while they were still there.
Has anyone else had these kinds of problems? How do you handle them?
Personally, I shope online whenever I can just to avoid the rules sales teens.
2 people like this
5 responses
@cjthedog64 (1552)
• United States
4 Feb 07
I think people in general are becoming ruder. Parents don't teach their kids how to act, and employers don't know how to get the employees to behave either. It's easier for them to deal with it than to not have any workers.
1 person likes this
@jennybeans (912)
• United States
9 Feb 07
You're right. A lot of it is the decline in our youth. I fear about how they will handle tomorrow when it's in their hands.
@lloydanthony111 (4698)
• United States
9 Feb 07
Hello Jenny. I've basically given up on expecting quality customer service. Once in a while you will find someone who is helpful, but that is the exception, not the rule.
That is why I hate going to Home Depot. It's so hard to find someone to help you. I wish they hadn't run my local hardware store out of business.
I would pay more for a place where you can get quality help, than go to a place where the people are rude and not knowledgable.
Lloyd
@jennybeans (912)
• United States
9 Feb 07
That's why I like to stay away from Electronics Boutique and Radio Shack. There you have people who are rude and knowledgable, and they know they know everything and like to make you feel small.
Thanks for your comment, Lloyd.
@beckyomg1 (6756)
• United States
8 Feb 07
i have noticed that too, there are so many more rude ones these days. i handle it by if they are rude to me i just give it right back, some just look at you like what they dont even realize your giving back to them.
@mari61960 (4893)
• United States
13 Feb 07
I always ask to speak to the manager and then tell him in front of the rude person..that he needs to educate them in the ways of customer service..lol.
@mari61960 (4893)
• United States
13 Feb 07
I really think it all has to do with poor parenting of the younger generation. Just in my own family I notice how different the younger generation is. Not as much respect for others as when I was young. I think part of the problem is the stress of the parents daily living or trying to make one. I certainly have noticed a difference in parenting from when I was younger. I don't care who you are or what your job is...rude is rude no matter how you look at it.
@chetangosar (107)
• India
13 Feb 07
A sales person has to be calcualtive and composed so that he can win the minds of customer.





