eviction question?

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eviction question? How does the eviction process work? Timeline, probability of being kicked out, etc. A friend of mine just got an eviction notice because of an incident that happened this weekend. Can one incident of a neighbor calling the landlord to complain result in eviction? They are a little worried but the landlord said they could stay if they added more security deposit and payed him some more cash. Is this legal? A lot of questions but it is a little confusing and their landlord is a jackass.