Are you polite to cold sales callers? (People who phone you to sell something)

Telephone - Picture of a cartoon phone.
@Bizziebod (3526)
February 15, 2007 5:12am CST
It really gets on my nerves, you can guarantee as soon as you have sat down for something to eat the phone rings and it's someone trying to sell you double glazing or insurance - I know in some parts of the states and here in the UK you can get these numbers banned from ringing you. What I want to know is what is your best way of getting rid of them - are you polite? or do you just put the phone down? I've said to a few of them, give me your home number and i'll call you back when you are just about to sit down to eat your dinner - usually shuts them up!
18 people like this
83 responses
@ukchriss (2103)
16 Feb 07
I just wrote out a long reply posted it and it disappeared! Don't you just hate that when it happens? Anyway dealing with cold sales callers. it really depends on if i am busy when they ring or not. If I am busy I will just ask who are they, what do they want and where did they get my number from as its ex directory. Then I just say no thanks and hang up. If I am not busy I will let them go through all their sales pitch the, when they ask for credit details, just tell them to put all paperwork in the post as i never buy over the phone. My boyfriend will just say - I don't call you at home so please don't call me! My mum will put her phone handset in the desk draw or if she's in the kitchen put it next to the radio and leave it there until they get fed up and hang up their end. Dad will just hang up. If you are being plagued by unsolicited callers in UK, then the Telephone Preference Service (TPS) may resolve this. The service is FREE and allows consumers and businesses to register their numbers to reduce unsolicited calls. http://www.optoutuk.co.uk/ https://www.callpreventionregistry.co.uk/register.html
@XxAngelxX (2831)
• Canada
15 Feb 07
I am usually very polite to them and just tell them I am not interested. The ones that get me are the ones that keep assuring me (even after I've said no a couple of times) that it's a really good deal and I'm going to be missing out on such a savings, blah blah blah. I realize some companies make their telemarketers continue trying to get a sale even after the person has said no but I find this very irritating. If I've told you no already, I'm not going to change my mine.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Oh they are the worse ones and you have to feel sorry for the telemarketers because sometimes all they get paid is the commission I earned. Once I had one guy that was so insistant that I put the phone down on him only to be phoned back a few minutes later to say 'oh we must have lost connection' doh! Thanks for your input!
@Bizziebod (3526)
16 Feb 07
Just wanted to let everyone know I'm reading through all the responses and will reply as soon as I get time - Thank you all for responding!
• Portugal
6 Apr 07
Well if they are polite to me I will be polite to them. But sometimes they just get things to serious. When this happens I simply say excuse me and hang up the phone.
1 person likes this
@Bizziebod (3526)
7 Apr 07
Yes I agree, when they have phoned at work some of them just don't give up it's soooo annoying! Thanks for responding!
@imsilver (1667)
• Canada
6 Apr 07
One of my first jobs was as a telemarketer/secretary for a couple of travelling vacuum cleaner salesmen.. thankfully, I didn't have to do cold calls but I still had to give alot of pitches over the phone to try to get clients for the guys. I try to keep in mind that they are just doing a job and I let them run through the script that they have to. Some companies even have a rule that says that you have to say NO to their offer 3 times before your number can be dropped from their lists. I just let them give their script and politely refuse and that's usually that.
1 person likes this
@Bizziebod (3526)
7 Apr 07
Oh well as you have insider knowledge I suppose you would probably have more sympathy than the rest of us! Thanks for your reply!
@ESKARENA1 (18299)
5 Apr 07
im always polite but i always make them wish they had never bothered. I will either spend the time asking them about their bank details and home contact number or ill try selling them something. Another way is to put them on hold and leave them a hour or two, confident in the knowledge this hits them where it hurts. blessed be
1 person likes this
@Bizziebod (3526)
7 Apr 07
That's a good one, I might try selling them something myself, that would be quite amusing i guess! Thanks for responding!
• United States
15 Feb 07
I use to be a telemarketer so i have a little trick for you to use. you can be put on the do not call list by calling this number... it's a free number. 1-888-382-1222 or go online at... http://donotcall.gov
1 person likes this
@Bizziebod (3526)
5 Apr 07
Hi, thanks for that, I'm afraid I'm not in your country though, so it won't work for me, but maybe it might help others!
@shambuca (2560)
• United States
15 Feb 07
if they ask to speak to my husband I always tell them sorry he's grounded---LOL they don't usually call back!
1 person likes this
• United States
15 Feb 07
ROFL. I like that, I'll have to try it next time I get a call. The orginal poster's suggestion and this one are my favorites!
1 person likes this
• Canada
15 Feb 07
Well, the thing I try to remember is, that these people are actually working, trying to make living. It can't be an easy way to earn money, but they are working, and probably not making that much, either. It's true, they can sometimes be annoying, but then, so are the rest of us, sometimes. I think the job, is meant to catch people when they are at home, and so, annoyingly, the phone rings when we are eating, or doing something else, where we don't want to be interrupted. In fact, I don't think that, anytime would be a good time. I think it's a good rule for life, to always be polite, try to put yourself in the other person's shoes, and then quickly and decisively, get off the phone.
@Bizziebod (3526)
15 Feb 07
Yes I would agree be polite and have tried putting myself in other peoples shoes but one day I had 5 phone calls it gets beyond a joke it really does when you can't have some peace and quiet when you get home of any evening. Most do take the hint but alot of the time whatever you say they go on and on! Thanks for your input in this!
@erl212 (303)
• Philippines
15 Feb 07
better to be polite to telemarketers,they are just doing there jobs. im also a account executive and it hurts alot being turn down,same thing with them,i know they are annoying but they do that for a living,just answer them politely or make excuse or to be honest,answer them frankly.just an advice,hear what they are selling first before making excuses,maybe the product they are selling could be in great help to you.
@Bizziebod (3526)
15 Feb 07
Thank you for your response, I do try and be politeful as it's not really in my nature to be horrible but I do get annoyed when the phone rings at tea time! Why can't they ring during the day when I'm out at work lol! Really and honestly though if I want to buy something then I will research it, do price checks on it and then purchase it without being pressured into anything!
@freak369 (5070)
• United States
15 Feb 07
I get calls for magazines, cleaning products and life insurance. Do you have any idea how morbid it feels to have someone call you about life insurance when it's your birthday; I am sure that it was just a weird coincidence that they called that day but it did freak me out a little. My solution was to disconnect my home phone service! Well, actually, that wasn't the main reason, I just couldn't see paying $50.00 a month for a phone that I never use. As non-girlie as it sounds, I'm not a phone person. When I did have to deal with them, I used Caller ID to see the number; if it was 'Out of Area' curiosity got the best of me and since I have family overseas, I never know if it's them calling. The weirdest call I ever got was someone asking if I would take a survey about a recent purchase I made. Five minutes into the survey I started laughing, they had the wrong phone number ... the survey was for a new car someone purchased and they had the wrong number entered into their system.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Lol that's quite funny - How can you NOT spend hours on the phone??? I've signed upto a broadband/phone/tv package now that cost in total $60 per month without calls but calls to landlines are free in the evening and weekends so suffice to say I don't have a huge amount of calls in the day or to mobiles! Thanks for responding!! :-)
• United States
15 Feb 07
I have caller i.d., so I don't answer the phone if it's a toll-free number or a private number. However, at work I get a lot of these calls, and I usually try to tell them as quickly as possible that we're not interested and hang up. I just say "no thank you, goodbye". I really think this is the kindest thing, even thought it's not really very polite. This is how they make their living, and I want them to get on to the next call, which might be more successful. I love the response, give me your home number!! But really, they're not the enemy. It must suck to have to call strangers all day...
1 person likes this
@Bizziebod (3526)
15 Feb 07
I know we shouldn't be horrible to them as they have a job to do but it is really annoying when they ring and especially when they don't take no for an answer and some of them don't! I've tried saying no thank you goodbye loads of times and sometimes it works alot of the times it doesn't though especially if you are working for a company! Thanks for your input!
• United States
15 Feb 07
hell ya... I think I am the most polite guy to talk on the phone to CSR or technicians and all... hahahaha... but no kidding.. seriously... I am polite on the phone..
1 person likes this
@Bizziebod (3526)
15 Feb 07
I'm glad you're polite I guess it makes the telesales peoples day to actually have a nice phone conversation with someone!
@sonnet (165)
• South Korea
15 Feb 07
I'm always, always polite but I dread these calls so much and I feel so bad for anyone doing this job.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Absolutely especially as some of these poor people just earn the money they make from the commission, so no sales no pay but it doesn't stop them being annoying though does it? Thanks for your response!
• United States
15 Feb 07
I turn off my phone before I sit down to eat. I turn it back on when I am done. Prevention is the best medicine. ;) Good luck with whatever you decide to do.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Thank you for your response I think I shall just choose to ignore it when I sit down to eat either that or get caller display!
@kathy77 (7488)
• Australia
15 Feb 07
Oh boy you are right about as soon as you sit down for something to eat and the phone will ring with someone wanting to sell you something it is very annoying. I live in Australia and we can get these numbers banned as well. Normally I am polite, but sometimes they get very annoying as the same person keeps phoning you back all the time like 4-5 time the same night when I put the phone down. I will remember what you have said here and say this to them mayb then they won't phone me thanks for the tip.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Your more than welcome Kathy77 and thank your for your response!
@Chele2k2 (241)
15 Feb 07
Usually I am very polite, with a 'i'm not interested but thank you' this is normally enough to end the call. I have found though on some occasions, the odd persistant caller, who refuses to let up! More recently with mobile phone deals, with these, I tell them I am in a 18 month contract with my current mobile phone. At this point they will try the partner step and I simply tell them, my husband is also tied to a mobile phone contract at present too. If they are really pushy, they will then try to persuade you to get one for your children! To this I will respond with 'my children have not started school yet and are too young to use a mobile phone' This usually works and when it doesn't I will pull the plug out of the telephone socket, for a short period of time. They usually give up at that point.
@Bizziebod (3526)
15 Feb 07
Blimme I've been quite lucky with the mobile phone pushers then! I don't think I've had one of those yet although if they call my mobile and it comes up withheld then I won't answer it anyway! Thanks for your input!
@mansha (6301)
• India
15 Feb 07
I am very straightforward with them, I just ask them if they are telemarketing and they say yes, then I tell them please do not waste time as I am not going to buy anything and if they persist I tell them I am not interested and I am cutting them off and they should not bother calling me back and I put my phone down. This is the last resort if its really annnoying caller otherwise forst refusal generally works fine. I oftenhear oh! sorry as they are little surprised by my no ,lol
1 person likes this
@Bizziebod (3526)
15 Feb 07
Well if it works that's fine but if not then some really won't take no for an answer!
• Canada
15 Feb 07
i worked as a telemarketer for a year. so i know what it's like on their end. when i receive a call i politely say no i'm not interested and if they continue i'll say remove me from you calling list. the second you say that they can't do anything but say thanks and hang up.
1 person likes this
@Bizziebod (3526)
15 Feb 07
Thank you for your response and giving us an insight into the 'other' side. I think I will do that the next time!
15 Feb 07
Cold callers drive me crazy too. Double glazing, insurance, home improvements, financial services, they all seem to call at the wrong moment. A lot of the time these calls are dialled by a computer, so you never can prevent them coming through, and I find it very difficult to remain polite when they call. Recently I have taken to informing them that I am not the home owner, or that it isn't convenient to talk now. I have, like you, also said that I would be happy to call them back :-)
1 person likes this
@Bizziebod (3526)
15 Feb 07
There is that number that you can call to block most companies from ringing you but I can't remember what it is! It did work but I had to change my number last year. The ones I used to get at work were the worst ones as they would never give up and because we had 10 incoming lines on different numbers you could guarantee you would get the same person ringing 10 times within a 30 minute period!! Thanks for your response!
• Ireland
15 Feb 07
I used to be very polite to them but then I got really fed up with them calling just as I was about to sit down to dinner. They just will not get off the phone, so now I ask them if they would mind holding on for a minute. I then just walk away and leave them holding on.
1 person likes this
@Bizziebod (3526)
15 Feb 07
It's weird isn't it how they always manage to call you at dinner time! It seems to be quite popular leaving them on hold - might try that the next time!