jetblue?...paying us?
@western_valleygirl (1363)
United States
February 20, 2007 6:58pm CST
Everyone has probably heard of how Jet Blue ruined Valentine's Day for all the customers destined to fly on their planes. And, since then, they had been closed for almost a week (now) due to a company "meltdown". However, they just returned to business and came out with their customer "Bill of Rights." Which is supposed to pay for certain inconveniences, like flight cancellations, with things such as vouchers, if, it is "within JetBlue's control." However, it does not seem likely, to me, that they will take responsibilty for their actions, and we will never see vouchers for all the trouble that they put us through. I have been following this story, since Valentine's when a JetBlue plane was stranded on the tarmac, with customers for more than 9 hours, and they only had chips, peanuts, and a few other snacks and drinks for that entire time.
Here is the latest story, if anyone is interested, about the Bill of Rights, from ABC NEWS.
http://abcnews.go.com/Politics/story?id=2889582&page=1
1 person likes this
4 responses
@poohandchocolate (348)
• United States
21 Feb 07
That's sad flights were cancelled especially on valentines day. I have never flown with jetblue, after reading this I may not want to.
@western_valleygirl (1363)
• United States
21 Feb 07
I fly a lot, but I haven't flown with them either. And, it is because of all of the negative things that I have heard from them. Usually, I try to get the most comfortable flight, but, sometimes, even the ones that are supposed to be the best, aren't really that great either.
@sigma77 (5383)
• United States
21 Feb 07
I think it is typical damage control. Time will tell if it is effective. They may lose a few customers, but in a few months, all will be forgotten. Maybe. I don't think they can afford to give away to many freebees, simply because most airlines have little excess profit margin to give up...that is if they are profitable at all. In the meantime...
Would somebody please go get me my horse...thank you.
1 person likes this
@western_valleygirl (1363)
• United States
21 Feb 07
If I had one, I would say the same thing, lol. I agree with you about the profit issue. But, they say that they will really not lose anything...because they plan to make a change. But, there really does not seem to lie in their future. It is more likely they will renege of their word.
@Idlewild (6090)
• United States
23 Feb 07
I don't know what they're doing for the customers who were stranded, it sounds like they tried to do something.
But their Bill of Rights sounds like a good idea, and it's more than any other airline has. They know they screwed up big time and I think they really are trying to set things right. People I know who have flown them really like them. I've only flown them once years ago, and it was definitely better than the typical airline flight.
I think a lot of their customers will give them another chance, if their fares are good (and if it's not snowing, LOL). But JetBlue knows that they'll lose people for good if they mess up again, so they're going to do everything they can to keep something like that from happening again.
1 person likes this
@blacktiger63 (85)
• United States
21 Feb 07
airlines...
However, from what I read, Jetblue isn't the typical airline. They have a really effective and nice customer support. The one time I flew Jetblue, the people who worked there was nice, and they gave us snacks.
Time will tell, I'm sure this will be resolved somehow.
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