Is it too much to ask to speak to a human being in call centres?
By recycledgoth
@recycledgoth (9894)
February 23, 2007 11:08am CST
I have spent a good part of my day today trying to speak to a human being in a call centre. When the call is finally answered I get an automated voice telling me of their other*products* before being asked to "select from the following options". So I press the button for the option and get another automated response asking me to "select option" and, again, I press the button and wait to hear a human voice. I then get "all our operators are currently busy, please hold" so I hold, and hold, and hold, and get another automated voice telling me that I can always contact them online, then I hold, and hold, and hold, eventually getting yet another automated message saying they are too busy to sort out my problem, and "thank you for calling" before the line goes dead.
This has driven me close to the edge today, doe this happen to you? How do you deal with it? Do you just put up with it?
2 responses
@perrygunight (555)
• United States
25 Feb 07
I know what you mean. Sometimes pressing 0 will get an operator, but sometimes all she can do is transfer you to another recorded message. Sometimes I pick one of the options that seem like they would get fewer calls, even if my call is about something else. Every once in awhile it works.
1 person likes this
@recycledgoth (9894)
•
25 Feb 07
I think I might have to try that idea hun, it might just work. Thank you for your comments
@Alexandria37 (5717)
• Ireland
25 Feb 07
I don't think I have any choice but to put up with it, particularly when it is the telephone company or the television company. What really annoys me, is after having pressed all the neccessary buttons and held on for an agent, I now sooner get one when I am disconnected. Then I really get mad.
1 person likes this
@recycledgoth (9894)
•
25 Feb 07
Yup, you get so far along the chain only be get disconnected, I'm sure this is set up on purposes sometimes. Thanks for your comments hun
