Why do people HATE telemarketers? why cant they understand that its their job?

@catcai (1057)
Philippines
March 2, 2007 11:20pm CST
i just answered a discussion regarding how to avoid telemarketers and i was sort of offended in a way because i used to work in a contact center- though i wasnt a telemarketer but i did make calls and still got hanged up, emotionally and verbally abused at times and was treated rudely- all these i endured for the salary of P 12,000/month which is just only around $240. I just wanna know why people hate telemarketers? i mean they're just trying to make a living- specially here in my country wherein call center jobs are usually the only ones who gives a fair compensation. I know some can be very persistent and irritating most of the time, but why cant some of them understand that these people are just doing their jobs? please shed a light to this at least the next time i apply for a call center job- i would know when to stop... =)
22 people like this
68 responses
@draconess (651)
• Canada
3 Mar 07
I don't hate telemarketers, I understand that often they're only doing it because they need the money. When I start to get annoyed is when they won't take NO for an answer. I politely listen to their little opening speech, and say "Sorry, I'm not interested." At that point they should end the conversation, not launch into another big speech about why I should just listen for a minute, whatever they're trying to sell me is so great... They often won't let me get a single word in, and at that point I just want to hang up.
• United States
3 Mar 07
Key words for everyone from a former telemarketer just tell them "Take Me OFF your calling list". By law they have to do this and stop calling you.
1 person likes this
@webbuff (926)
• Philippines
3 Mar 07
Even you say "take me off the calling list" well its just only in one callcenter.. there are like 500++ callcenters in the world that have your phone number.. i suggest you enroll your number in the National Do Not Call Registry (DNC) www.donotcall.gov
1 person likes this
• Canada
3 Mar 07
I know it's someone's job, but I'm not going to tolerate people who interrupte me when I'm eating dinner, sitting on the toilet, making love, working at my own job, or doing anything else. I figure if you take a job that involves invading someone else's privacy, their reactions go with the territory. As my boyfriend says "take a job in the military, prepare to be shot at!" OR "Don't take a job in a coal mine if you're afraid to get dirty."
5 people like this
@catcai (1057)
• Philippines
3 Mar 07
that's why after 2 months i quit. I can take no for an answer believe me, its just that the supervisor wants us to push clients into buying so sometimes we have no choice but to insist- and since im not a very persuasive person, i quit.
2 people like this
@meljessxena (2317)
• Australia
3 Mar 07
i dont hate them. but some of them are so rude when they ring me, and thats all i dont like, other than that i just say sorry im not interested. and thats all over and done with. but i had a few abuse me because i wont purchase something from them or do what they want. and then i really get mad. as im not rude to them so why should they be like that to me. and its there job and i respect that, so why cant they respect my decision if i say sorry i cant help etc.
4 people like this
@kaydee10 (268)
• Philippines
3 Mar 07
I don't hate telemarketers a lot of people understands that its their job but of course some would like to earn more so they really pursue their prospective customers to buy but i think when a customer refuses they should just find another customer where they can really sell because they just make the person mad.
4 people like this
• India
3 Mar 07
Well practically speaking, a Telemarketer does not takes permission from the one, to whom, he makes a call. That is, in most cases, he does not know him. This situation is like a stranger saying not only 'hello' to you, but also expecting you to have a deal with him. So, If I were into that Job, I would not expect anyone to be kind. I mean, if given an option, I would expect my customer to be rude than kind, and be prepared for it. I won't even complain about why anyone replies me rudely, because if I put up their shoes, it wont be hard for me to understand that why some of them are not pleased to get an unwanted call. That being said, I think you have missed an important part of the story, and that is, that most of the middle class people, specially housewives, actually like to get a call, and they even take interest in knowing about the products and stuff. I have seen most of the Indian woman, are kind, and patient to those telemarketers, or even to a door to door salesman, and I have not seen any one of them, giving a rude reply to salesman. As for the answer of your quest, I think, its there in your very post - like a few Telemarketer dont understand how to be nice and not-so-annoying-and-irritaing to the customer, same way, there are customers, who dont understand, how to be nice and gentle to the Telemarketers. Different people have different mentalities, and they are going to react differatnly in the similer sitution. I dont think that is too hard to understand. I guess, you know it too! And, BTW, 12,000 Rs. in India ( I think you are an Indian), fetches much more than what $240 would fetch in America. So, I dont think, its right to complain about your salary, at least not by drawing those kind of calculations. I actually found that quite funny! No offences meant. Happy 'Holi' and Cheers!
• India
3 Mar 07
I fact, I just learned that you are a filipino, so please ignore the last part of my response. I got confused, as your conversion rates looked siiler to Indian currency. Apologies. Cheers! PS: 'Holi' is an Indian Festival of colors:)
1 person likes this
3 Mar 07
I appreciate that telesales people are only doing their job but do they HAVE to call in the evenings and at weekends when all we really want to do is enjoy our leisure time undisturbed. A lot of the problems are the times they call, it always seems to be when I have just sat down to a meal, or got into the bath. My evenings with my partner are precious to me, and I really don't need someone trying to sell me double glazing on a house that already has double glazing hun, sorry
3 people like this
• United States
3 Mar 07
The problem with telemarketers today is that most can't take the "I'm not interested." answer. I have had ones call back and try again. They also call at inconvienent times at our house(after 6:00 p.m.). Now we get calls from telemarketers who cannot speak good English. When you ask them to slow down, or to repeat what they said, because you can't understand them, they get upset with you.
• United States
3 Mar 07
I don't hate them, in fact I have been one of them. When I have a problem with them is when they don't listen to me, or they get rude. I had one man call, I said "Take me off your calling list". He replied "Are you telling me"? I told him "Yes I am telling you". He then said "Well then I am not going to" and then he HUNG UP on ME! These are the kind of telemarketers that I have a problem with. If I tell them to take me off the calling list and they say okay, then I am not rude, I just say thank you.
3 people like this
• Philippines
3 Mar 07
i just dont understand why some people immediately hanged up the phone when a telemarketer is not yet done talking. i think telemarketers wont force their customers to sign up for something.
@gabs8513 (48710)
• United Kingdom
3 Mar 07
Ok I don't hate them but the thing is no matter how often you say no thank you they go on and on and on. The amount of times I have said no and they still carry on trying to sell, I just end up putting the Phone down now. I know they are only doing a job but they are getting to cheeky with it now, I am not saying all of them but the majority is. That is why People get annoyed with them Love.
2 people like this
@magikrose (5433)
• United States
3 Mar 07
I used to be a telemarketer years ago and I know what it feels like but to be honest I dont hate them I just think they are anoying. I know they are doing there jobs but to try to push things on people is wrong. Here is an example: I recently canceled my internet with earthlink because I now have cable internet and all she kept trying to do is get me to stay a customer. The more I said NO the more she pushed to keep me. I know it is her job to do everything she can to keep the customer but as a customer we have a limit. I finally had to say "look I do not need earthlink at this time nor can I afford a 2nd internet bill I am not intrested in any other offers I just want my internet service cancelled" she finally listened to me and canceled my seervice and that is after a half an hour of trying to keep me as a customer when I clearly stated I wanted my account cancelled from the begining.
2 people like this
@marzenna (253)
3 Mar 07
I have to say that I do not hate people but do hate the calls. 90% of calls we receive are commercial. It is intruding our privacy and we are forcet not to answer the calls before the caller talks to the answering machine and we know that it is a private call. We receive up to 6 such calls a day!!! As to people working as telemarketers: I am sorry if their job is not pleasant, but every job brings bad and good with it. I have to take some bad things coming with my job, doctors have, policemen have and telemarketers unfortunately are not exception. I do not agree with rude people at all and I never was rude to anyone but you have to understand that people are comming tyred from their own jobs and would like to have some privacy at home. I do not condem people who are making those calls, just think that it should be forbidden to invade privacy of my own home. I hope it helps.
2 people like this
@jolanda33 (720)
• Netherlands
3 Mar 07
i don't hate all of the callcenter people! but some of them are so rude, and keep on asking even i already told them i am not interested! and they call almost everyday when you just starting dinner! some people are very polite, and these people yes they get nice answers back from me! if they say thank you for you're time and a good evening it is oke by me!
2 people like this
• United States
3 Mar 07
I don't hate the actual telemarketers until they won't take no. I understand it's their job to try and get me to buy whatever they are selling, but I don't want it. I recently moved into a new place 4 months ago. I got my first landline phone at that time as well. Low and behold, no more than one day of being in there I'm already getting telemarketer calls. They say it takes about a month for your phone number to get circulated on the do not call list. I think for me I got calls for 2 weeks that I didn't want. I would tell people to continually take me off but then I'd just get called by another company. And then they won't take a simple no for an answer. I do not want your product, is that hard to understand?
2 people like this
• United States
3 Mar 07
I understand that they are just doing their job, but it doesn't take away the fact that they are still annoying. It would be hurtful to get hung up on all the time. People just don't want anyone to try to sell them anything. I'm a car salesman and I get yelled at sometimes and ignored too. It's hard but you just got to keep trying. I have a cell phone so I don't get these calls. It's just that people think that all telemarketers want is to push something onto others. They are just doing their job but it doesn't take away the fact that people just don't want to be bothered.
2 people like this
@all4ucnc (861)
• United States
3 Mar 07
My problem is with the companies that continue to call you day after day, week after week, and you have to keep telling "No".. After a while you cant help but get annoyed, and frustrated. They don't no for an answer
@simesc (248)
3 Mar 07
I have had a number of telemarketers call me and a lot of them have been very rude and ignornat and also a large number of them have been liars. They claim to be from companies that they are not and I have also had a number who have kept calling and calling and calling. Is 20 calls in 1 hour acceptable from the same company? I have joined a service that blocks most telelmarketer calls. I have no problem when they call and I say that I am not interested. My problem is when they will not take no for an answer
@earthsong (589)
• United States
3 Mar 07
I think people generally don't want to be bothered in their home with offers of something for sale. Not to mention, much of the time the thing(s) you were offered end up being misrepresented. I had my last day in a call center this past Friday. I didn't make calls, I just received them, but there was an outbound department in the center and I couldn't do it. I tried outbound sales once and I just don't have the temperament to do that. I don't think we should be rude to the telemarketers, but I really don't want them calling me.
2 people like this
3 Mar 07
You have to understand the entire solution of BPO. You are looking at it from your prospective. Look at the person who gets your call when he is not prepared to get one. He may be in a meeting, attending to some emergency or so on. The coversation starts with "which credit card you use" or "we are offering XYZ credit card". The telemarketer does not even knows that the product being offered is being used by the person for ages. The flaw lies in the inadequate data and proper analysis before you are made to attempt such marketing. Telemarketing is a very serious aplication and should not be used as it is being used. This is the reason why people get irritated.
2 people like this
@Sinduja (40)
• India
3 Mar 07
juz 'cos they think tat the telemarketers are eating their time n they feel tat they are the only reason why they had spend their money...
2 people like this