Am I Wrong For Doing This?

United States
March 3, 2007 4:32pm CST
It seems like everytime I go to use my flashlight it never works. Either something is wrong with the bulb, the on and off switch or the batteries. I've tried expensive ones and I've tried cheap ones from the dollar store with the same results. Two years ago I decided to buy a flashlight that doesn't use batteries. You leave it plugged into the wall socket and it stays charged. It's a nice flashlight. When the power goes out in the house, it has a orange light that comes on , so that you can locate it in the dark. Well I decided to keep the packaging the flashlight came in. About a year later the same thing happened. I went to use it and it wouldn't work. I took the flashlight back to where I bought it with the packaging and told them I had just got it a couple of weeks ago and it stopped working. They exchanged it without any questions. Now a year later, the same thing has happened again. I went to use the flashlight and it's not working. I have the packaging just like the first time. Was it wrong of me to take it back the first time and will it be even worst if I do it again this time? What do you think? Lloyd
11 people like this
33 responses
@lecanis (16647)
• Murfreesboro, Tennessee
3 Mar 07
This falls into a pretty big moral gray area. On the one hand, you are telling a lie. By saying the flashlight was only bought a couple of weeks ago, you are intentionally deceiving the people at the store in order to gain something. On the other hand, as a consumer you expect something you buy to work. Especially if you are buying something for emergency use, you need it to work when you it is needed. So the flashlight is genuinely not suiting your needs for it, which should entitle you to a replacement or refund. Does the flashlight have a stated life expectancy? Is there any form of warranty on the packaging at all?
3 people like this
• United States
4 Mar 07
Maybe if they paid for the postage to return it, I might consider it. Lloyd
1 person likes this
@lecanis (16647)
• Murfreesboro, Tennessee
4 Mar 07
Personally in that situation I think I would do the same thing you did. Obviously the flashlight is failing you when you need it, and sending it in probably wouldn't get you anywhere. *shrugs*
3 people like this
@jwfarrimond (4473)
3 Mar 07
You seem to have bad luck with flashlights, why do they always die on you? If it's faulty then you have a right to take it back, but since you have so many fail on you maybe you are doing something? I can't think what you might be doing if anything. They are pretty simple things after all, not much that can go wrong.
3 people like this
• United States
3 Mar 07
I do have bad luck wih flashlights. I try to keep one in the car and one in the house and right now neither is working. I'm not doing anything wrong. I just want my flashlights to work when I need them. Lloyd
2 people like this
• Netherlands
5 Mar 07
Get a nice mag lite.... It will double as a weapon in a pinch.
• India
4 Mar 07
HI, u should check ur house hold main, If there is any problem in main supply . Try to chech the switch boards. Is htere any dust present inside. So call an electrician service ur house hold appliances. This is u have to be done.
3 people like this
• United States
4 Mar 07
Thanks for your advice. Lloyd
1 person likes this
@cyntrow (8523)
• United States
4 Mar 07
I check my flashlights every couple months or so, incase the power goes out. I generally keep the batteries in the refridgerator and not in the flashlight itself. If the power goes out, I have a candle to get me to the batteries with the flashlight in hand. I want to invest in a generator so I won't have to worry anymore.
3 people like this
• United States
4 Mar 07
I never thought about not keeping the batteries in the flashlight. That might have something to do with it. Since you rarely use your flashlight, that might be a good idea. I remember one time the batteries leaked in one of my flashlights and I had to throw it away. Thanks for the advice. Lloyd
2 people like this
@mzbubblie (3839)
• United States
3 Mar 07
I don't think it's wrong of you, If you returned it because the same thing happened, best thing to do is try another brand. Obviously there are defects with that particular brand. Good luck to you
3 people like this
• United States
3 Mar 07
This particular brand seems like it's built to last for about a year. Thanks for your reply. Lloyd
2 people like this
@crazynurse (7482)
• United States
4 Mar 07
*speaks into imaginary mircrophone inside shirt collar, "note to self, do not buy the First Alert Flashlight." Ha! Well, it seems that you are 'betwixt and between a rock and a hard place' as my grandmother would have said. On the one hand, you are fibbing about the purchase date. On the other hand, you do have a product that is not lasting/working when you need it. Technically, you should probably deal with the manufacturere with the warrenty. But you would spend so much on postage in doing that, and for an item that isn't worth a lot in the first place, I can't really blame you for not going that route. Heck, the way it is going, you have a neverending flashlight!!! I wonder how long you could go on like this? I can see you hobbling in the store behind your walker, 15 years from now, "I just bought this a few days ago......"
3 people like this
• United States
4 Mar 07
You gave a good laugh with that one. "Hey sonny. Just bought this flashlight yesterday and it's not working". One thing that I am surprised about it that they still have the same exact model flashlight with the same exact packaging after all this time. Maybe if they made sending it back to the manufacturer easier and got rid of the fine print, I would lean toward doing that. Thanks for the laugh. And I'm glad you downgraded my ordeal down to "fibbing". Lloyd
2 people like this
@lingli_78 (12822)
• Australia
4 Mar 07
well, usually some of the stuffs come with a warranty... does the flashlight come with a warranty??? if it does, then you don't have to feel guilty about bringing it back to the store to ask for an exchange... it is annoying when you want to use the thing and it is not working, isn't it??? i would get really mad if it happens to me...
2 people like this
• United States
4 Mar 07
Yes it comes with a warranty, but it has so much fine print. I have to pay postage and many things aren't covered. There's a possibility that I might send it to the manufacterer and my problem might not be covered. It is annoying though. Thanks. Lloyd
@wmg2006 (5381)
• United States
4 Mar 07
Nope it is not wrong if you are within the warranty. I probably would get my money back and go for a different kind of flashlight, like the crank or shakers. They do not need a battery and they last a life time I think.
2 people like this
• United States
4 Mar 07
A lot of people here have recommended the shaker. I might just look into buying one. Thanks for the advice. Lloyd
1 person likes this
• United States
4 Mar 07
A lot of people here have recommended the shaker. I might just look into buying one. Thanks for the advice. Lloyd
1 person likes this
• Canada
4 Mar 07
i dont think it is wrong. if the company would have made it work right and last in the first place you would of never had to take it back. so yea i would take the other one back too. thats sad that companys cant make products to work for longer than a year.
2 people like this
• United States
4 Mar 07
Most people here are saying the same thing. I glad that is the popular opinion. Now I don't feel so bad. Thanks for your input. Lloyd
@KrisNY (7590)
• United States
4 Mar 07
No- its not wrong to back something faulty! I say take it back and get your money back! Or at least store credit.. You sure seem to have a lot of problems with flashlights! I only buy Mag lights.. They seem to be the best-- They are a bit more costly but I've never had a problem with them.. I do check the batteries often- And I keep a good stock of batteries on hand... Nothing worse than losing power and not having a working flashlight. I keep candles on hand too-- But the funny thing is- I dont have matches! LOL
• United States
4 Mar 07
Mag Lights have been one of the most recommended flashlights. You are right. There is nothing worst than loosing power and not having a working flashlight. As far as the candles are concerned, if you don't have matches, make sure you have two sticks available. lol Thanks. Lloyd
1 person likes this
@howard96h (11640)
• New York, New York
3 Mar 07
I don't know Lloyd sound like that brand has a problem with it. Don't you just hate when you buy something like that and when you really need it, it fails to work.
3 people like this
• United States
3 Mar 07
Hello Howard. It's a name brand. It's called the First Alert Power Beam rechargeable flashlight. Has a krypton bulb, power failure light, and rechargeble battery. I really think they only make these things to last for about a year. Then you have to go and buy another one. I does piss me off when you really need it and its not working. Lloyd
2 people like this
@njzan63 (16)
• United States
4 Mar 07
I don't find anything wrong with returning something that hasn't been used. Let's face it things don't last as long as they use to so I see nothing wrong with this. Besides manufacturers make things now with plastic parts and they are actually made to break so they will sell more. You make want to check into more of a commercial brand.
2 people like this
• United States
4 Mar 07
Thanks for your reply. They definately don't make things to last. I've had so much good advice like yours. Now I don't know what to do. lol Thanks again. Lloyd
1 person likes this
@soccermom (3198)
• United States
4 Mar 07
My dad got us a flashlight as a joke for Xmas because ours never worked when we needed it to. He bought us one like you described, but when we opened it he said it would probably only last a year because they make them that way. It's a big flashlight conspiracy! LOL My FIL has a maglite brand flashlight that he's had forever. The police department uses them and they seem to be worth the money.
• United States
4 Mar 07
Isn't amazing that flashlights never seem to work when you really need it. Your dad was right, they work for about a year. I'm glad to see that I'm not the only one who thinks it's not wrong to take it back. Thanks, Lloyd
1 person likes this
@soccermom (3198)
• United States
4 Mar 07
Sorry to repost. Go ahead and take it back, I've done it a couple times with various items myself. I find no harm in it.
@Carrie26 (1587)
• United States
4 Mar 07
I was thinking of buying me one of those flahlights that you just shake and they give you light.I hope when I buy one I dont have the same problem.I would not think it wrong of you if you took it back.Hey if it doesnt work you need to replace it because you spent money on the product and it is deffective.My dad got to the point when are wheel baring on are cars would start to go bad or he thoght they were sarting to go about he would take it back and say it was deffective (he had a warranty on them)and get a new one.The wheelbarings he brought from Advance Autos said that they had alot of wheel barrings being returned and that it must be the way they are making them or something.The guy even told my dad to take them back when he thought they were going to go bad.Because if you waited and the warranty ended then you were out of the money or a new wheel barring since.Thats usually when things start going bad is after the waranty.I wonder if some places have their products rigged to do that so they make money over and over if you have to go and buy a new product.Maybe you can find a similar brand in a differnt name and it might actaully stay working.We went to a repair shop and bought the wheel barring and they put it on and we have had no problems with it going bad yet.
• United States
4 Mar 07
It is a possibility that the know the flashlight has a short lifespan. I'm sure they do research and developement before producing their products. And if it was made to last for a longer period of time, that would affect future sales. I smell a conspiracy here. lol Thanks for the ball bearings story. Lloyd
2 people like this
@ESKARENA1 (18261)
4 Mar 07
To me, you are perfectly within your consumer rights to take it back and get a replacement. If the flash light doesnt work, then it is not fit for purpose and you are entitled to recompence blessed be
2 people like this
• United States
4 Mar 07
That seems to be the popular opinion here. I think I will just do that. They should make a product that works when you need it. Thanks for your reply. Lloyd
• United States
4 Mar 07
By the way LED lights have no bulb to burn out and last for a very long time.
2 people like this
• United States
4 Mar 07
Thanks. That eliminate one of the things that can go wrong. I will definately look into the LED light. Lloyd
@Taskr36 (13963)
• United States
4 Mar 07
I've worked in retail stores and if you did that with a product they still sold it will be marked as defective and sent back to the distributor or manufacturer. Typically the store will be credited for the amount it cost them. We had that same kind of flashlight at my job and when the power went out it was useless. We'd barely used it so nobody had any idea it wouldn't work. I think it's just a poor design. I recommend those little disposable flashlights they have at Home Depot. They usually have them at the checkout line. The batteries are built in and they only cost one or two dollars. Those seem to last at least a year or two depending on how often you use them.
2 people like this
• United States
4 Mar 07
So even though I told a little fib to return the item, the store doesn't really loose out and the manufacture gets their defective product back. I don't feel as bad now. Thanks for the information and advice. Lloyd
1 person likes this
• United States
4 Mar 07
I dont think it was wrong.Thats one thing i hate...you go buy somethingthat really interests you and you cant wait to use it only to see it aint working..especially if you paid a good amount of cash for it.I raise hell in stores sometimes i will admit!!!!But if its done it twice to you just get your money back and stick with battery operated.You might have to buy batteries but at least you know and have control over it working.I recently raised hell in walmart because i bought a computer game that cost $40.When i took it home and tried to play it it wouldnt work because i didnt have enough memory in my comp and it wasnt updated.i only tried once i didnt do anything to damage it so i took it back.The lady says they cant give me my money back BUT they can give me an exchange for the same game...So my arguent with them is ...i paid cash from MY pocket and i cant get my money back.Instead i get sent home with the samr product??I told them why it wasnt working and everything.Whats the sense of that?If i didnt have enough memory the first time what makes them think im ganna have it the second time?
2 people like this
• United States
4 Mar 07
I had the same thing happen to me. I bought a game from Target and it didn't work. I took it back to them. They didn't have anymore in stock. They told me I had to either exchange it for another game or wait until another one come in. But I couldn't get my money back. The sad part was that I bought it as a Christmas gift for someone. I'm starting to see more people here saying I might be doing the right thing by returning the flashlight. Thanks for your reply. Lloyd
1 person likes this
@ironstruck (2298)
• Canada
4 Mar 07
I think if they sell you a piece of crap that does not work, they should replace it no matter how much time goes by. It's not that you abused it or anything like that. Besides, they don't lose any money. They ultimately will most likely be reimbursed by the company that made it.
2 people like this
• United States
4 Mar 07
Thanks for your reply. I feel the same way that they should replace it. The flashlight was never abused. It never left the house. Lloyd
1 person likes this
@Kchele (77)
• United States
4 Mar 07
Working in retail I know the return policy in our store is 30 days. But hey, if it worked the 1st time, why not a 2nd? Have you tried the LED flashlights that you shake? They are wonderful!!! We just bought 5 of them, have them distributed through out the house and also have one in each vehicle. No batteries, so that makes it nice.