Is Apex Financial an Honest and Upright Company?

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Does Apex Financial Group follow up on business or personal deals they make, or do they let unresolved things just hang and do nothing to solve the problem? I am wondering about this company because of a large sum of money that I was told I would receive and have not received it and I have heard nothing on it from them. Do they feel like it's not their problem or do you suppose they will clear this up?