Have anyone used pinoygoldexchange.net ? (Pinoy Only)

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I had used there services as there are my fellow countrymen but I am bit confused about how they run there business nowadays.I mean they were not answering phone calls as I would like to asked queries and also there support system is not that great. Could you recommend other e-gold exchanger here in our country that are reliable?. I mean I had transferred my e-gold already to the e-gold account which they have provided in there site but I had recieved e mails that I need to transfer e-gold in different e gold account. I am just new in using this e-gold exchanger but I just don't like the supoort system. They were not answering phone calls and they even not answering my txt and I wonder why they turn off the phone when I really need to asked them very important details just this one.