Should Waiters complain about Tips?

@ZenDove (698)
United States
March 14, 2007 3:39am CST
My brother and I went to an upscale pizza restaurant and the service was deplorable. We were ignored by our waiter, people who came in after us received their food before we did, we couldn't get drink refills - it was awful. When we received our check, I tore a dollar bill in half and left one half on the table. We were walking down the street, a couple of doors down from the restaurant when the waiter came up behind us. He wanted to know why we had left the torn dollar! I said, "Oh, now you can see us?!" I refused to answer him and felt doubly insulted because he felt he had the right to question me!! I told him he needed to send either the manager or the Police because I owed him nothing. It was not my job to train him and I think the message was clear enough that I was dissatisfied with the service. I have worked as a waitress, a bartender and a hostess - I know how to take pride in my service to customers and my tips reflect that service. I don't think that waiters and waitresses are entitled to tips just because tips make up the bulk of their income. "I work for my tips", this waiter had the nerve to say to me. If you work for your tips than your service should reflect that - don't you think?
9 people like this
28 responses
@java33 (18)
• Philippines
17 Mar 07
that was awesome. what you did is justice. because their heads are getting bigger. because they know that you need them more than they need you. I have encountered waiters like that, thanks for the tip. now I know what to do next time. hehe.
1 person likes this
@ZenDove (698)
• United States
17 Mar 07
lol! I have a feeling that torn dollar bills are going to be cropping up in restaurants everywhere! It was just an irritated impulse because, although the food was fine, I wanted to get a message across about the service. The day that waitstaff start feeling as though they are doing us a FAVOR is a sad day for customer satisfaction. Thanks for responding.
• Canada
15 Mar 07
I personally think what you did was very smart. I believe that a waiter or waitress SHOULD earn their tips and of course their service should reflect that. I myself have been at the receiving end of a shocking service when myself and my partner got a babysitter so we could go and have dinner together for my birthday last year. We were left waiting for a table because someone took our name off the list without calling us. We had our order taken and our drinks delivered promptly, then waited 40 minutes for our meal, and when it arrived, half of it was cold. I took 2 bites and left the rest. When we got our bill we paid via debit. The machine asks if you want to leave a tip, I pressed no - the waitress asked me why. I said "simple, no service, no tip." My partner looked away to hold his laughter in at the look of shock on her face at my bluntness and so I elaborated. "Tonight was my birthday meal, for myself and my partner. Thanks to your shabbiness and lack of manners and respect - not to mention the time it took for you to delver our meal,you singlehandedly ruined my birthday. Now tell me, do you really think you deserve a tip?" As she started to stutter out an apology, I waved my hand at her face and walked out.
1 person likes this
@ZenDove (698)
• United States
15 Mar 07
Bravo! I think that it is a shame when the waitstaff either forgets or is never taught that they can make the difference between a good experience and a disaster for the customer. You know how restaurants and diners have those signs "no shoes, no shirt, no service" or "the management claims the right to refuse service" or even the notices on the menu telling you flat-out that they plan to charge your party a gratuity? Well, we should have buttons made up that say, "no service, no tip"! So there will be no confusion of expectations. Great line, simple and to the point.
@venshida (4836)
• United States
15 Mar 07
I think if they provided exceptional service yes, they should complain. I donot think customers should tip for bad service. If you want a good tip, I think you should provide excellent service.
@ZenDove (698)
• United States
17 Mar 07
Even if he had provided "exceptional" service, it was not his place to confront me and, basically, demand a tip. I am only obligated to pay my check. Yes, it would be tacky and unfair not to leave a tip for good service but I am not obligated. Thankx for responding.
• Philippines
15 Mar 07
I totally agree with you, ZenDove.. That waiter was such an a**hole.. Waiters have no right to complain about tips, cos I consider tips as gifts or tokens of appreciation for extra services rendered to the customer. Waiters, in the first place, are already provided with compensation by the restaurant owners to wait on or serve the customers. It is not the obligation of every customer to give tips. Giving tips are just done in kind. Besides, there are some restaurants, like here in the Philippines, Pizza Hut includes a service charge in their bill. A service charge meaning customers are compelled to pay for the services done for them while eating at Pizza Hut. Thats why sometimes we no longer leave tips for their waiters/waitresses unless they are extra sweet and kind and we cant help but give them something extra..
1 person likes this
@ZenDove (698)
• United States
16 Mar 07
Pizza Hut with a service charge? I don't eat at Pizza Hut here in the states so I don't know if we have that same policy. It seems a litte pretentious for Pizza Hut where I don't think that you would expect 4-star service. Again, I agree tipping is not an obligation. Thanks for responding.
@greylady (153)
• United States
14 Mar 07
Do you tip the cook? Do you tip the dishwasher? Do you tip the busboy (or girl?) Do you tip the person who takes your order at a fast food restaurant? Do you tip the orderly in the hospital that wheels you into surgery? Do you tip the cashier at the grocery store? Are their services any less valuable to you that the service provided by waiters and waitresses? Tipping is grossly unfair. A pretty waitress is probably going to recieve a lot more in tips that a less attractive waitress who performs their job equally as well or even better. I appreciate that a lot of waitresses are not paid very well. Tips have almost become a requirement. Some places automatically add a tip to the check. Why don't restaurants just pay their people a decent wage to start with?
@Taskr36 (13963)
• United States
15 Mar 07
Comparing them to the cook and dishwasher is comparing apples to oranges. They aren't the same job. Cooks and dishwashers are paid standard wages. Busboys vary depending on the establishment, but some do get tips. In fact, a lot of places require waiters to start as busboys. Your comment about pretty waitress getting better tips is not always true. I have left some nasty tips for some pretty hot waitresses when the service was terrible. Since I usually eat out with my wife, I hardly look at the waitresses. Waiters and waitresses make a killing if they do their job well. I've had friends who were waiters and had nights where they could earn over $200. Go and ask a few waiters if they'd prefer a standard wage to tips. I doubt you'll find one that would choose a standard wage.
1 person likes this
@tboner23 (121)
• United States
14 Mar 07
This is one of my pet peeves. Actually, it is THE pet peeve of mine. When a waiter comes to you when you are about to walk out and asks about the tip. It is annoying even if i do leave maybe a dollar under the expected amount it's nothing to come running after me to complain about. I often go to this place called Plum Garden its a japenese hibatchi restaurant and its very good. But the one problem with that place is that everytime the little waitress comes running after me and my friends after our meal and asks for more of a tip. I hate this soooooo much because first of all, the waitresses at this place dont do anything besides bring you drinks and they aren't even that good at checking up on you and it takes me 20 minutes to get my drink refilled, therefore you get a bad tip and the cook thats cooking me my meal gets 5 dollars under the table. Thats what i usually do. But good discussion...
1 person likes this
@ZenDove (698)
• United States
15 Mar 07
Wait a minute, this is a buffet and the waitress hassles you for tips? I would so need to speak to a manager! Don't you hate it when everything else is good about a restaurant or bar EXCEPT for the service? Good idea about tipping the cook, after all, he's doing his job. Thanks for responding.
@melody1011 (1663)
• India
15 Mar 07
I agree totally with what you are saying however i would just not leave a tip when i'mm dissatisfied with the service. Or i would leaeve a very very small one if at all. However, it is the duty of the manager to make sure his waiters are working well... thats the mark of a good restaurant, whether it serves cheap or expensive food. I generally go back to a place a second time, if the food was ok and the service good.
1 person likes this
@ILANEDRI (1921)
• Israel
14 Mar 07
First of all, I must say that I love your answer that you told to that waiter: "Oh, now you can see us?!" - really funny. I have worked as a waiter as well, and I did my best to earn my tips. It's a hard work, but the tips are very good almost always. Maybe that waiter didn't have his lucky day, and his service at that day was aweful. It can happen. But it doesn't have the right to run after you, and ask for tip. I would never do such thing! I find it embbrassing, and you put the customer in an embrassing situation.
1 person likes this
@ZenDove (698)
• United States
15 Mar 07
Thanks, I really wasn't trying to be funny, he just made me so angry. It was totally unexpected that he would follow us out onto the street. Needless to say, we will never go back there to eat!
@raheel07 (485)
• Pakistan
15 Mar 07
If complains about the amount that is wrong but only telling you that dollar is torn doesn't make him bad.
1 person likes this
@lucas528 (323)
• Northern Mariana Islands
15 Mar 07
Waiters are not supposed to be like that. They shouldnt even expect tips. You are absolutely right. Tips should be given to those people who work hard to give you good service.
1 person likes this
• Singapore
15 Mar 07
This sounds like really poor service. Yes, waiters should be made to work for their tips. If they know that they will only be given tips if their service is good, then they would be motivated to serve better. Otherwise there would be no impetus to give service, let alone good service at all.
@wildhorse (1293)
• Egypt
14 Mar 07
what you did was clever :) yes there's no obligation to leave tips , waiters should earn it by giving a good service or they should be ignored, it's wrong when they feel that they have a right to receive tips no matter how good or bad they serve people, they get wages for their jobs, if they want tips they should be nice to people and earn it with respect and dignity..
1 person likes this
@ZenDove (698)
• United States
15 Mar 07
I agree, no customer is obligated to leave extra money. It should be a reflection of service. Thanks for responding.
• United States
15 Mar 07
You were right leaving him with that message!!! I think a lot of waiters/waitresses automatically thinks that they should be left with a tip since they are serving you well in fact forgetting that they are in a customer service business hence servicing the clients the requirement of thier job but if they decide to go above and beyond their responsibilities then they should be rewarded accordingly.
1 person likes this
@mongtot (90)
• Philippines
15 Mar 07
The waiter deserved the torn 1 dollar bill :). He didn't fulfill his job well and he dared to say that. It also happened to me before, the waiter was already looking at me when I called him, and he told me to wait for a while and he never came back. I didn't leave anything when I left. After all, there is already a service charge, that is enough.
1 person likes this
@koikoikoi (1246)
• United States
15 Mar 07
I feel exactly like you do, 100%. Great minds think alike. I wish that could happen to us so I can do that.
1 person likes this
@emeraldisle (13139)
• United States
15 Mar 07
Tippint is not supposed to be automatic. My thought is it is for a job well done and for doing more then just the mere basics. I've done some waitressing and I know what it's like. There is no reason for poor service except that they are a poor waiter/waitress. Now me I would have let the manager know. Let them know that the food was good but you couldn't say much about the service since there wasn't any. Until the management knows they can't do anything about it. There are too many people that think they have to tip and will no matter how lousy the service is so unless some let managment know they think things are fine. I think if more people gave tips only for good serive it would really help make sure they do good service.
1 person likes this
@tictac714 (975)
• United States
15 Mar 07
That waiter was completely out of line to come chase after you. I've never heard of such a thing! If that happened to me, I think I would have been so angry I may have went back into the restaurant and complained about it.
1 person likes this
• United States
15 Mar 07
NO they shouldnt complain! Let me tell you something. Recently at least twice we have had bad service and we gave a low tip of like 10%. One time we were so mad at the waitress we didnt tip anything but a penny each. And ran like crazy to make sure she didnt know we did that! I havent done that before that or after it since. But its a funny story. When they are bad service they dont deserve a tip if that not much. We always base our tips on how the waiter or waitress treat us. Treat us like crap you get less. Its how it goes. Dont be a server if you cant do that, serve nicely.
1 person likes this
@mrbranan (1012)
• United States
15 Mar 07
I will leave a good tip for good service and a bad one for bad service. I like you have worked as a waitress and always tried to take care of my customers. I think if you treat your customer right he will treat you right.
1 person likes this
@miches (81)
• Philippines
15 Mar 07
a tip is given once you are satisfied with the service rendered to you. if one is not satisfied with the service rendered, then why give tip? Its not a compulsary duty of the customer..
1 person likes this