self injury

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ok i am a cha cha guide and i got a info seeker asking for self injury help but didnt want to go to a proffessional they wanted more of a self help approach since i have had experience with this as a teeneager i decided to send them my website and told them to contact me if they need more help, do you consider that out of line, i mean they appreciated it and everything but i am afraid i will lose my job at cha cha but i almost dont care because i have been there and it helps to know that people are there even if it is a stranger what would you have done? i cant seem to get it out of my head what if they really take it to far and i had a chance to help and didnt i couldnt help myself i had to help my ex died of suicide and i had a chance to help and didnt so i am trying to make up for it now basically what would you do?