FYI Apology from Manufacturer of Recalled Pet Food

United States
March 24, 2007 8:29am CST
I received this email this morning and wanted to share it with you. Any comments? P&G Pet Care Update March 24, 2007 We want to provide an update on the recent recall of "wet" pet foods produced by Menu Foods, Inc. We are deeply saddened by this situation. We know it has caused a lot of concern and has touched pet lovers throughout North America, including our own employees. We've received a lot of questions, so we want to give you the latest information. First, we want to assure you that this recall affects only a small portion of our "wet" pet food products manufactured at the Menu Foods plant in Emporia, Kansas. We have a variety of canned wet food products that are currently available on store shelves that are not affected in any way by this recall. We also want to assure you that our Iams and Eukanuba dry foods are safe for your pet to eat and are readily available in stores. These foods are not part of the recall - there are no concerns at all about dry food. P&G manufactures Iams and Eukanuba dry foods at our own plants, not at Menu Foods. You may wonder why some "wet" food was produced at Menu Foods. In fact, virtually every pet food company commonly uses outside partners for special or small volume items. Nonetheless, the different branded products made by Menu are not "the same". Our Iams and Eukanuba pet foods have unique recipes and important ingredient differences that distinguish them from other pet food brands. Because of our concern for pets and their well-being, we took immediate action to voluntarily participate in Menu Foods' "wet" food product recall and to work with retailers to get the small portion of our "wet" products affected by the recall off all store shelves in the U.S. and Canada. Until the root cause of this pet health issue is found, we will not produce any more of these products at the Emporia plant. We'll keep you updated when we have more information on this. Pets are an important part of all of our families. P&G Pet Care employees share your concerns and are firmly committed to you and the health of your pet. We are working hard to respond to your questions, and provide the information and help you need. We value your trust and confidence during this extremely difficult time. P&G Pet Care For a list of products involved, see the new Iams website for more details. Learn how to read the product codes on food packages. This document is in PDF format and can be opened with Adobe Acrobat Reader. Should there still be unanswered questions, please feel free to contact us.
1 person likes this
4 responses
• United States
25 Mar 07
I feel sorry for all the people who were affected by this tainted pet food. This problem is a direct result of this rush to create this global ecomony. The rat poison was found in a wheat product imported from China. The actual poison is illegal here in the United States. Don't tell me we aren't capable of producing our own wheat products. The reason they get is from China is because the product is cheaper because they treat their workers like slaves. This global economy is going to ruin us by decreasing standards world wide. Just my opinion. Lloyd
@gabs8513 (48710)
• United Kingdom
27 Mar 07
Well at least they have the decency to contact but it does not help the People that have lost their Pets or have sick Pets now I just hope it gets sorted out.
@lonewolfnan (4367)
• Canada
25 Mar 07
So far,they have done the minimum neccessary in an attempt to stop the flood of negativity this mistake has created.They will still have to make some sort of compensation to all the customers who purchased their product PLUS compensate those who lost a pet for the medical charges.This will not go away,but they do have to plug up any holes this has created.
@Lakota12 (42681)
• United States
24 Mar 07
very good of them to send you and email and I hope all this is solved very soon and no more loss of pets