call centers... are they worth working for?

@Tomcat27 (112)
Philippines
March 26, 2007 11:41pm CST
ever worked at a call center? i have. matter of fact is it has always been my job (but now i'm unemployed hehe!). we can't deny the reality that it is where the big bucks are. but is it really worth it? i mean, you answer an average of 60 phone calls a day. and if you're lucky enough, you get to speak with someone you can't understand (or someone who can't understand you) or converse with a sweet angry caller. they yell at you as if it was you're mistake, but in fact it was the company who screwed up. when i first landed on a call center, i loved the job. meeting friends and earning above-average income. but years slipped by and i'm tired of it... but i don't have much choice do i? when you have a family to feed, you'd do anything to make both ends meet. call centers might be the answer for me.... at least for now.
1 person likes this
9 responses
• Philippines
27 Mar 07
I have worked in 4 call centers already. One was local and the rest were international. I enjoyed the last one I worked for. In fact, I worked there for 2 years but I had to resign because of some health issues I was having. Now, I'm just a stay-at-home freelancer but I'm contemplating on coming back to my previous call center job. My salary there was much higher than the average call center pay (and call center pay is already above-average). My job was quite easy too - all I had to do was type what I hear and voice what I read. This last call center job was quite different from the other call center jobs I did. The earlier call center jobs were all in customer service and I mostly got calls from irate customers. If you're the kind who works just for the money, then a call center job is worth considering. But you have to weigh the pros and cons.
@Tomcat27 (112)
• Philippines
27 Mar 07
you see that's another thing too... health issues. i've had my own health problems too arising from stress because of call center jobs. frankly i work for the money so i really have no choice. but if you could give me advise to earn big bucks without call centers in the picture, you're more than welcome to share your ideas.
2 people like this
@syain1972 (1011)
• Singapore
27 Mar 07
I used to work in a call centre. Well, it was hell! Never liked the idea of being yelled at when it was not our fault.... Those things just spoil your day and you would tend to be moody for the rest of the day. That job is ancient history.... I'll never go back to it.....
@Tomcat27 (112)
• Philippines
27 Mar 07
yep! that's what i feel to right now. it was definitely hell. but i suppose i'd go thru hell again for my wife and kid hehe!
1 person likes this
@rsa101 (24242)
• Philippines
2 Apr 07
I guess you would have difficulty in finding a regular paying job once you have tasted life in a call center where almost all the benefits and salary is comparable to managerial position outside the call center industry. I guess the best thing you have done before was when you're at the peak of your career you have started saving your earnings and should have started a small business for yourself and your family. I know many people who have started good in call centers and they spend all their earnings to assets to non essential things like cellphone and other luxury items only to realized when they quit their jobs they won't be able to afford it anymore and they ended where they started again. They are again forced to work in a call center to be able to live the life they got used to. No matter how they hated the job they have really no choice but to grab back the opportunities they lose when they decided to quit.
1 person likes this
• Philippines
30 Mar 07
hi i have been working at a call center o more than a year now. let's just say that im here for the pay. its not just a high paying job but for proximity wise it makes me want to stay. i have reached to a point where i lost my patience for it. i love the job every 5th and the 20th day o the month because it's pay day and grieve for the rest of the days. With the pay that im getting and being single, i could buy anything i want and need. the biggest splurge that i did was to go to singapore for a week. i know in my heart that i don't want to stay here for long. i wanted to paractice my profession as a journalism graduate. i don't want to waste my talent fo some job that's high paying but definitely killing me soflty.
• Philippines
29 Mar 07
This is definitely true. I am working in a call center for almost 3 years now. I am supporting my parents so I have no no choice. I so much would love to practise my own profession but cannot affords to do that cause this is where the big bucks are. I am tired of the shifting schedule but I need to love this work cause I owe a lot from this.
1 person likes this
@repzkoopz (1895)
• Philippines
27 Mar 07
if you're the nocturnal type, like me, who are more alive in the evenings, it would be perfect. but in my case, it was almost perfect, except for 1 thing. i don't like spending too much time on the phone. and heck! that was my job! to stay on the phone and talk to someone halfway across the globe. i don't really mind getting yelled at since i know its not my fault. but the fact that i have to stay on the phone for 8hours, it just had to end. so after 4 months of happily earning big bucks, i resigned. c',) ...actually, before i resigned, i opted for a part in the IT division, but sadly, there no available job open. hehe..
1 person likes this
@kawaii24 (520)
• Australia
7 Jun 07
I completely understand how you feel. However, I love my job as a call center gent. I know its hard but there I always look at a brighter side. The pays great and it's a very good stepping stone. Dont think call center as a job rather its a carrerr that will make our lives as fullfilling as possible :)
• United States
3 Apr 07
I tried to work in a call center last summer because I was really desperate for money, and they paid a lot, which was a big plus. When I originally applied I figured that I wouldn't have much of a problem, the only downfall was that it was for the Republican party, which happens to be the opposite of my political viewpoints. Well, I made it through three days of training before I quit -- I just couldn't handle it. They had too many expectations, and I just plain couldn't be that rude/demanding to people on the phone, especially elderly individuals! It was just too stressful for me...
@yanstill (1491)
• China
31 Mar 07
i've never worked in a call centre,but i can imagine what you feels,suppose i have thousands of calls a day,i might get mad,choose a job you like,that's the most important,and i am always looking for it,not easy but worthy. Good luck !