Do you complain about poor service(s)?

@diablouk (598)
April 2, 2007 2:43am CST
It has been said that people in the UK do not complain enough about poor service. I have had a lot of problems with my mobile service over the last couple of weeks. I have two phones, both on the Vodafone network.One is my personal prepay mobile, the other a contract phone provided by work. Two weekends running, I have had the same problem with my personal mobile - Whilst I can make calls out, SMS messages wouldn't send and if I tried to call my own number, it said the number was not in service and didn't exist! I complained to Vodafone and they just said there was a problem with their pay as you talk network and it would be fixed soon. I wasn't satisfied with this because, as I pay over a certain amount on calls and texts in the week, I qualify for free calls and texts at weekend and felt that I was being conned into spending money on their network but they were failing to provide the service I was paying for - preventing me from using the free texts especially. I therefore responded to their message and asked for compensation. Last night they credited my phone with £5 credit. Do you complain about poor service or do you let it go?
3 people like this
4 responses
ehdzzie
@ehdzzie (331)
• Philippines
2 Apr 07
yep! i do that like in the restaurants. if they were too slow not to make my orders....
1 person likes this
diablouk
@diablouk (598)
•
2 Apr 07
I walked out of a restaurant because I found a hair in my dinner - Complained and the manager only charged me for the drinks I had ordered.
wachit14
@wachit14 (3595)
• United States
2 Apr 07
I believe in complaining about poor service. I have found that if I did it with grace and dignity,my complaints were resolved.
1 person likes this
coolseeds
@coolseeds (3919)
• United States
2 Apr 07
Yes I complain about poor service and I will not go back to a business where I am not given proper customer service. I don't care if they have a job in a month. They should have thought about that before they were rude and can starve for all I care if they don't treat people right. After all it is part of the job. I am a firm believer in if you are not going to do the job right... let someone who will have it.
1 person likes this
codywest
@codywest (78)
•
2 Apr 07
I always complain. Don't believe places should get away with things. I take clothes back all the time if they wear out quickly, I complain about slow service in restaurants and I always complain bout trains being late, slow or too full.