Am I just too HARD on my COMPUTER or is it NORMAL to REPLACE the KEYBOARD?

United States
April 6, 2007 6:16pm CST
I am the proud owner of a Dell Laptop (before any bashing goes on, I love Dell computers, this is my third one). But over the last 2 months I have gone through 4 keyboards. At first the keys would just come off the keyboard and being a laptop I had to have a technician come out to my house to replace. When the third time it happened they replaced my Motherboard and the keyboard again. That was 2.5 weeks ago, then today my "A" key is not working so I called Dell again, my new keyboard will be here on Monday. Thank goodness for extended warranties or I would be broke. Anybody else think this is extradinary to get the keyboard replaced so many times on a laptop computer?
6 people like this
24 responses
@brokentia (10395)
• United States
7 Apr 07
Either you have a rash of defective keyboards or Dell is making some pretty crappy keyboards! LOL I remember the discussion that if it happened again they would replace your motherboard. Are they going to replace anything else now? Are they offering you anything else for all your problem? Maybe they should invest in better super glue. Tell them they need to speak to a company called Henkel Adhesives...they are the makers of the best super glue out there! LOL (I only know because I used to do their freight billing contracts.) And I have had a laptop from Toshiba since last November...not one button has come off. :)
1 person likes this
@marciascott (25553)
• United States
9 Apr 07
I never heard of anybody going threw all those keyboards, that doen't sound right. something is wrong.
@Asylum (48067)
• Manchester, England
6 Apr 07
This is a real problem were laptops are concerned. It is so easy to replace the keyboard for a Desktop Computer, but of course a laptop has a fixed keyboard which is not so easy to replace. It does sound as though you have a problem that is recurring because the part is faulty, so as long as they continue reparing it you may have further problems.
1 person likes this
@maryannemax (12170)
• Sweden
6 Apr 07
i agree with asylum. laptops are nice since you can bring them anywhere you wanna go. however, sometimes, it's hard to replace parts. and without warranty, the parts are really that expensive. whereas just having a desktop, you can easily change the parts which is defective. in fact, my brother do it on his own. plus, parts of a desktop computer is cheaper than that of a laptop.
1 person likes this
@weemam (13377)
7 Apr 07
thanks for writing this , I have ( well my son does but I use it lol )a Dell inspiron640m laptop , he has had it for almost a year now . we got the 3 year extended warranty with it too ( an extra payment) so far all that has gone wrong was the battery , I emailed them and got it the next day , the service was brilliant ,it is nice to know they are so good with avery one . I think we will be sticking to DEll from now on too . the keyboard seems to be fine on this one ( fingers crossed lol xx
@gberlin (3836)
7 Apr 07
I have not owned a laptop but that does seem extraordinary to have to replace the keyboard that many times. Maybe you just got a lemon. Maybe it is time to get a different computer. I have a Dell desktop and I have had it for 6 years. It is still going strong! I think you might have gotten a lemon.
@eyewitness (1577)
• Netherlands
7 Apr 07
or the keyboards are very bad or you ARE too hard on your pc.I have a laptop for like a year and never replaced the keyboard.
1 person likes this
@ElicBxn (61063)
• United States
7 Apr 07
Sounds like you need to lighten your touch on the keys.... Kidding But you might want to consider talking to them about attaching a seperate keyboard to your laptop so you are using a traditional keyboard rather than the lap top keyboard when you are at home. We have a friend who did this because she had trouble using the laptop smaller keyboard with her medical problems, then she got a large, flat screen to plug into it, infact, she mostly uses her laptop as a tower now due to her medical problems, where before she did use it in her chair.
1 person likes this
• Singapore
7 Apr 07
Yes, my friend, the truth is hard to bare but yes, you are too hard on your keyboard. LOL :P You know what? I have used my keyboard for years and it has survived a few change of computer. Still it is surviving well. Still very hale! :PP
1 person likes this
@darkzzt (760)
• Canada
7 Apr 07
i dont have a laptop but some of my friends do and i think they haven't had any problems with their keyboards. maybe you are pressing too hard or dell's laptops are not so good(at least the keyboard part)
@Poison_Girl (4163)
• United States
7 Apr 07
Yeah, that sounds pretty bad to me. I've had my Dell laptop for about 6 or 7 years now and I've never had a problem with the keyboard. The only problem I have is that the letters are starting to rub off. It's not really a problem when you know how to type and know where all the keys are, though. Know what I mean?
1 person likes this
@inked4life (4226)
• United States
7 Apr 07
I've never had to replace a keyboard but I go through mice like nobodys business. I usually have to run out and buy a new mouse every couple of months...don't know if I'm just unlucky or if thats normal.
1 person likes this
@pondadog (101)
• United States
7 Apr 07
Well gee 4 keyboards seems like a lot...I have an old Dell 450..bought in a used computer store for $50...needed a keyboard..it was missing..so $10 for a no-name at Target..that was over 2 years ago...still running like crazy...other than a small capacity harddrive..I'm on RoadRunner and it screams! So go get a cheap keyboard..plug it in and there ya go!!! Problem fixed...now what do I get for a service call?
1 person likes this
@LittleMel (14036)
• Canada
7 Apr 07
I have heard this happened to someone else with their laptops only I don't remember the brand, but for sure it wasn't 4 times. This the first time actually I heard someone has to do this 4 times, maybe Dell isn't the best for laptop? At my previous workplace we used Dell computers and never had any problems with them.
1 person likes this
@mirage108 (3403)
• United States
6 Apr 07
This is an exception. Dell has good computers I currently own 3 2 of which are laptops. The laptops are used all day long with out problems.
1 person likes this
@maryannemax (12170)
• Sweden
6 Apr 07
well, it just means that you really work. too much or not much, doesn't matter. just that you are making use of the keyboard. it's the keyboard's purpose to be pounded by it's owner anyway. however, just that you really aren't much friendly to it. hehe. joking aside, i think it's okey for you to replace your keyboard since it's broken. good for you, it's still under warranty. i hope you won't be changing keyboard's again after a longer period. take care.
1 person likes this
• United States
6 Apr 07
Who knows. My computer is only 2 years old and I have had to replace the keyboard twice all ready. The first time it was a complete mistake-I spilled almost a full soda all over it. So that one was toast! The next one-some of the buttons just quit working-mainly the backspace! Imagine a keyboard where you had to be perfect each and every time! LOL-no, that one went away too. This one has lasted me the longest-a little over a year now. Thank goodness they are not to expensive to replace, because my luck shows, I am due to buy another one soon :)
1 person likes this
6 Apr 07
It does seem a bit excessive but laptops aren't really built to last to be honest. WHy don't you go out to a computer shop and pick yourself up a cheap keyboard and attach it in the back. You can do this and it means that it will probably be able to withstand more and will be easier to replace once your warranty run out. Ther eis also a chance that they will make it an exception to your warranty before it runs out because it has been nroken so many times or maybe they will say that it has to be replaced because it must be faulty and that means you will have to either transfer or lose all the data on it which would be a pain. Good luck and go a bit easy!
1 person likes this
• United States
11 Jun 07
computer - Dell Computers
Well I never had to replace the keyboard on my computers so I don't know. I had a Dell before and it never messed up on me. Maybe you just tpe to hard.
@chiyosan (30194)
• Philippines
26 Apr 07
if laptops are concerned, that should be a difficult one... but i think it should have been built to last a year or more, even if it is widely used. just a thought though, have been typing so hard on your keyboard that may have been the cause of that problem of yours?
@missyd79 (3438)
• United States
14 Apr 07
i have a dell laptop now for almost a year and i have not had any problems with my keyboard at all, maybe it is the kind of laptop you got or maybe it is that you are just too hard on it. it is hard to tell.
@jennybianca (12913)
• Australia
10 Apr 07
My daughter told me the other day, that I hit the keys so hard that she can hear me from her bedroom, which is quite some distance away. I don't have any problems with the keyboard using ,my methods, but both my daughter & husband say it is very hard to use, compared to their work and school computers.