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Sitakanta Acharya Tel. No. office – 0091 124 419 8803 Mobile – 0091 - 9312449507 Email - sitakanta_acharya@yahoo.co.in Present Address C/O Mr. Mukesh Chauhan 38- Naglirajapur, Nizamuddin East New Delhi-110013 Current Job Profile InterGlobe Technologies Pvt.Ltd. 436-Udyog Vihar, Ph-IV,Gurgaon,Hariyana U.A.Rates Since 04 Jul 2006 till date. Senior Customer Service Associate Current Job Responsibilities 1- Working for CHI-Rate Desk of United Airlines. 2- Answering of all sorts of queries, of travel agents, united city and airport office agents and solving their fare related problems. 3- Pulling out up of the PNRs from different GDSs (AMADEUS, WORLDSPAN,SABRE etc.) through LANYON and processing as per the need of the customers. 4- Searching of information from APOLO (CRS). 5- Manual Pricing and Verification of auto priced long and complicated Itineraries done through APOLO. 6- Attending the inbound calls from the Travel Agents coming under CHI-Rate Desk. 7- Advising/guiding them for better customer service through most applicable air fares, surcharges and taxes. Previous Experiences Reservation Data Maintenance (I) Pvt. Ltd 421- Udyog vihar, Phase –III, Gurgaon [Haryana] - India Revenue Accounting Department Outgoing Invoice/BSP/ARC Teams 01 July’2001 to 03 Jul 2006 Team Member. 1) Handling of Interline Invoices & Correspondence 2) Proration of own and other Airline documents at correct applicable fare in accordance with governing Multilateral Prorate Agreements, Special Prorate Agreements, Zonal Agreements in order to charge/pay the correct amount from/to other airlines. 3) Proration of FIM documents 4) Handling Proration exceptions related to Sales & Flown 5) Handling various types of sales reporting e.g. Counter sales, Stock holding, BSP & ARC etc. 6) Fare Audit & ADM/ACM Issuance 7) Auditing of taxes for sales documents 8) Resolving fare construction related issues of co-workers. 9) Co-ordinate and assist the team members as and when required Company Profile RDM is a joint venture of “Lufthansa commercial Holdings” and “Bird Travels (I) Ltd” handling various projects related to Airline Revenue Accounting. It is one of the premier Airlines’ BPOs in India, having almost 1000 employees and growing at a fast pace in a competitive environment. Organization COX & KINGS India Ltd. Connaught Place – New Delhi US Division – Inbound Operation 01Oct’2000 to 13Dec’2000 Tour Executive Job Profile #-Handling Tours files & groups for Inbound Tour Operation #-Hotel Bookings & Transport Arrangements as per client’s requirement #-Airline ticketing and other Travel related arrangements Organisation Crown Travel (I) Ltd. E-100, GK Encalve-1 New Delhi Department Inbound division. Period of Service 13 Dec 2000 to 30 Jun 2001. Job Title Senior Tour Executive. Job Profile: #-Handling Tours files & groups for Inbound Tour Operation #-Hotel Bookings & Transport Arrangements as per client’s requirement #-Airline ticketing and other Travel related arrangements #-The complete Management of the branch Professional Qualification 1) Post Graduate Diploma in Tourism & Travel Management form Indian Institute of Tourism & Travel Management (An organization of govt. of India) 2) Basic Airfares & Ticketing from Air India Staff College – Mumbai 3) Certificate in Amadeus Based CRS from IITTM 4) Perusing MBA (6th semester) from Indira Gandhi National Open University (IGNOU) Academic Qualification M.Sc. (math.) from Annamalai University, TN B.Sc. (math.) from Utkal University, Orissa. Training Details 1) Have undergone 6 months extensive training on Amadeus Based CRS from IITTM 2) Have attended 15 Days “Advance Air Fares & Ticketing workshop” (Equivalent to IATA Consultant) arranged by Lufthansa Airways in the previous organization R.D.M.- Gurgaon 3) Just completed the United Airlines training programme for Rates (also equivalent to IATA Consultant). 4) Have undergone Finance related projects in Delhi during the course of MBA from IGNOU Competencies 1) Ability to work independently 2) Quick learning 3) Team work 4) Problem solving & Decision Making Personal Information Passport No :E3723689 Nationality :Indian Marital Status:Single (Sitakanta Acharya)