I am so angry..... do you think it is justified or I am I out of line?

I know how you feel....I have gotten a feedback like that once before. I always post under payment instructions that they should wait for me to send a invoice before they pay.That gives you the oportunity to let them know how and when you will be sending out the item. It's always good to communicate with the buyer....even if they didn't ask a question first....so that they are not left wondering about when the item will arrive. Don't leave a negative feedback for her.If she paid in a timely manner.....than just write that. You are never going to make everybody happy and some people are never pleased no matter what you do.One negative feedback is not going to hurt your reputation....especially if all your other feedback is really good.

The first thing you have to realize when you decide to sell on eBay is that you will never satify everyone. Most of the time it is the newbies and it is usually because they don't really read the auction and don't really understand the ins and outs. there are things you can do to help try to alleviate how many people get upset. In every auction I clearly state when I ship. Since I do sell alot I ship 3 times a week. I have a large yellow box in the auction with my shipping schedule. beofre I started selling alot I would just make sure to state when I would ship, which was usually withinn 48 hours of receiving payment. Even if you only want to ship once a week you should still put that in the auciton. I also make sure they know what form of shipping I am using and what the normal shipping time is. For instance, if using Priority Mail I will state that shipping usually takes 3 to 6 days. Along with making sure that I put the shipping form, normal shipping times and my shipping schedule, I also email the customer multiple times. the first email is Congratulating them for winning the auction and include thier invoice so they can pay. the next is to thank them for thier payment once i receive it and let them know when I will be mailing out the package. the next one is when I mail out the package. I always get tracking so in the email I include the tracking number so they can check the status if they want. Finally I email them once the package has arrived according to the tracking information just to make sure they got it and they are happy. I know that seems like a lot of work but it really doesn't take much time. I keep email templates on my computer so all I really need to do is copy and paste and then change just a few things that are personal to each buyer. I am not sure what shipping you used, but unless it was media mail, I would probably be upset with 13 days shipping time. Even first class mail usually doesn't take that long to get delivered. If it was Priority Mail then I can really understand getting upset. When you pay for Priority you really expect it to arrive within a week. Of course if I knew that you only shipped once a week, then I would take that into account. I bet this person just assumed you would ship immediately after getting payment, and that is her problem. She should never assume and should actually email to ask when you ship before bidding if it is not listed in the auction. So it is hard for me to say who is right or wrong in this scenario because I don't know what you had listed in your auction, but I will say that I most likely think you both had some fault in this. I personally don't like retalitory feedback so only leave negative feedback if she didn't follow through on her end of things, but it sounds like she did. When leaving your feedback keep it nuetral and don't let your emotions get the best of you. You can always leave responding feedback to hers that explains your side if you want. to me communication is the most underused adn important aspect of ebay. most things can be worked out with communication. I am no expert by any means, but I have sold over 200 things and have 100% feedback so it all seems to work for me. I would say learn from this and do waht you can to ensure it doesn't happen again. Good Luck to you.