Scripted Call Center Agents!!!!!

May 1, 2007 9:21am CST
I was just wondering because I had a friend who claims that he's working as a call center agent.I was shocked when we are formulating a letter for the activities to be done here in our subdivision.He cannot find the right words to say in English.Is it true that call center agents have scripts in answering their client's inquiry?Just curious.
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