Dodgey Internet Service Provider

Tweet

Boy I didn't think it was possible in today's times to have as many confrontations and as much "hoodwinking" occur!!! I should have realised even before I signed up with XXXX (if anyone in Australia wishes to know the name, just message me and I will message it back to you) that something was amiss!!! I rang them several times before sighing up and the return phone calls that were supposed to happen,.... waiting ...waiting...ah well I'll ring them again then! Finally connected .... bad phone line connections made things very difficult to understand as the phone had a delay factor and we seemed to be talking over each other all the time, and they are also a phone and mobile phone provider!!! So ..signing up for a house phone (2 year contract), 2 mobile phones (prepaid) and ADSL broadband (2 year) contract... I thought I might be eligable to recieve some service.. ROFL...LOLTIC... My phone line was connected to the house from a previous connection which was cancelled when I went to true wireless broadband so the exchange only had to be authorised and a new number allocted.. two weeks for that!! SOOO... tried to connect the broadband.. lol... no connection... three weeks of continually ringing customer support, and being told to perform the same checks time and time again, After numerous failures to return calls from tech support a level 1 tech checked the line... low and behold, it wasn't my computer or modem!!!! It was the existing line!!! Sooo, in all fairness, XXXX provider was not responsible for that, they were only responsible for treating me like an idiot and assuming that the fault was something I had done, so they thought no more of it!!!lol... THEN... to top it all off.. I was charged for the time I was not able to connect and told that they allow 21 days for connection (fine print... that I, or you, get chargeed for and that was in the contract!!! The one read out on the bad line connection!!! AND inbetween it all the house phone line dropped out for over 8 hours, in which time work tried to ring to ask me to work a 12 hour night shift... $$$$$$ and couldn't reach me!! Soooo $$$$$$'s went begging!! Now the mobile phones... what the hell, this is not a novel.. but suffice to say that after the credits run out on them.... asta la vista baby!! Karma... hahaha... I build computers and program them as a hobby. Install them, connect them to the Internet and I recommend the provider to my customers... you guessed it...this provider has already missed out on two new customers!!!!.. hahahaha.. there is something satisfying in having the last laugh...hahaha. If you want the name of this provider (non-provider) so as to avoid the same experience... oh and try to phone them... 10 mins.+ any time!!, usually get disconnected and need to re-ring them after waiting for 15 -20 mins!! Has anyone else experienced this @#%@#$%^&****(??? Please feel free to vent but for your legal benifit... don't list the name of the culprits!!