telemarketers and poor customer service agents

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I work for a callcenter. most of our clients are from the Us but there are callcenters that cater to other countries as well. It just bothers me though that there are companies and agents who give poor customer service and is making our image look bad. Here is your chance to air your grievances and tell us what we need to do to improve our service.you can also tell your customer service "horror stories" if you want. Thanks