I need help with the computer

@VotreAmie (3037)
United States
June 30, 2007 7:27pm CST
On one of our computers we can't access our bank information on our bank website. We get this message: "Your browser does not have cookies enabled. A session cookie is required to establish and maintain your login. This cookie will be deleted once you log out of online banking" I want to say that the the IE browser is set to "Accept all cookies". So I don't understand why I get this message that computer does not have cookies enabled. Thank you for your help and your time.
7 responses
• Philippines
1 Jul 07
hi there! are you connected behind a router? or connected directly to a modem? If behind a router, call the manufacturer and let them open some ports, if opening of ports still doesn't work, tell them to upgrade the firmware. If you're connected directly to a modem, call your ISP. ;)
@VotreAmie (3037)
• United States
1 Jul 07
I have a wireless connection to the internet. I don't have this problem on my computer. The one that is having this issue is my husband's laptop. Everything worked fine for almost two years now, and he always checks the bank accounts on his laptop at home... For some reason it started having this problem today. So I don't think the problem is from the router... Thank you for answering lovelie!
@VotreAmie (3037)
• United States
15 Jul 07
Thanks lovelie168. Sorry to thank you 2 weeks later.. I was absent and just got back on the internet. I will try your suggestions.
@free2all (72)
• Singapore
1 Jul 07
Hi VotreAmie, Why don't you try out 1 simple step? Use FireFox ?
1 person likes this
@VotreAmie (3037)
• United States
1 Jul 07
Hi free2all. Thanks... Well I am having the same problem on firefox too.
• Singapore
1 Jul 07
Have you clear the cache & cookies in you firefox browser? You may want to try using this free cleaning tool to clean your system before trying to log on again. http://ccleaner.com This tools helps clean your system unwanted files as well as your browsers(both Firefox & IE) Hope this helps
1 person likes this
@VotreAmie (3037)
• United States
1 Jul 07
Yes I did all this. Thanks for trying to help free2all. At this point I am thinking of just reformating the laptop. Thanks!
@santuccie (3375)
• United States
1 Jul 07
The first thing you should do is clean out your Temporary Internet Files. Second, check your firewall and antispyware. If either of them has cookie blocking, you might want to loosen it up a bit.
1 person likes this
@VotreAmie (3037)
• United States
1 Jul 07
Hi santuccie. I have cleaned the TIF and cleared the cookies. But I don't know if he has a firewall and don't know how to find out about that. Do you have any idea? Thanks!
@VotreAmie (3037)
• United States
15 Jul 07
Thanks santuccie.
• India
1 Jul 07
if you are saying that you have enabled your cookies and still its having problem, then it must be your firewall or antivirus/antispyware or any such software that you have installed for your internet security. the main reason is such softwares set up a proxy server and they delete your cookies automatically to prevent you from accessing such suspicious websites.sometimes it leads you to problem.so now your source of problem is this fake proxy server. just see in your browser settings the proxies option and add up your website address to the "no proxy for" option.it will work.there is no need to uninstall any software or reformat your pc. if you don't have everything configured just right,you run into these special cases where something mysteriously doesn't work.conversely if you have everything configured correctly,everything works like a charm. i hope i am into some help for you.
1 person likes this
• India
15 Jul 07
thank you votreamie for the best response.
1 person likes this
• Australia
1 Jul 07
A bit off topic but I would use firefox. It seems to be a more secure and more safer browser. Especially with finds like bank details, its too risky to be using something like IE with its long history of security problems and vulnerabilities. Firefox tends to be quicker too due to its multi-connection when you view pages.
1 person likes this
@VotreAmie (3037)
• United States
1 Jul 07
I am not having this problem only on IE7. My husband always uses AOL browser and the problem started today. Both AOL browser and IE7 send the same message that we have to enable our cookies. But the cookies are enables on IE7 and still it's not working. Thanks!
@minhtan (87)
• Vietnam
1 Jul 07
I think everything will work after you enable cookies. You should re-install your browser, then enable cookies. If still problem, contact the Bank support for help.
@austren (44)
• China
1 Jul 07
that is a easy problem i think.del all the cookies and have a try.may it will be solved.good luck!
1 person likes this