my life here in canada

I am tutoring a Korean lady with her spoken English and she has also expressed that things are very difficult for her in Canada now that she's here. I just spoke to her today - and will see her again tomorrow. She said that all the excitement of a new beginning in Canada is often crushed by the hardships, government document papers that often are delayed - and even our culture and unhealthy food is sometimes a discouragement to her. There are 'resources' for you in Canada - but nobody hands them over easily - this is what my Korean friend is finding out, too. There are many things that I KNOW she should petition the government for but she doesn't know they are available - and her immigrant worker and other 'official' people she deals with during her stay here - they DO NOT OFFER HER ANY INFORMATION! I have been very angry and frustrated over her situation but we're going to double-check her documents and things and check some government manuals, guidelines and stuff like that so that she can apply for services that she requires - that any human being requires, no matter what race or status they have. Please hang in there!