What are the best payment methods for buyers?
July 21, 2007 11:39pm CST
I've done some eBay auctions. I was wondering if they payment methods would affect if people buy. What is the best payment methods to have? Will people get the product and then try to get their money back? Is there a certain payment method that you shouldn't use?
2 people like this
22 Jul 07
I've replied to a few threads in the past few days regarding similar questions about ebay and paypal. I'm a well vetted ebay buyer and seller i've run my own business using ebay as a main selling venue and i've seen and gone through some of the easiest scams around and guess what the easiest ones all use paypal to exicute. Paypal really isn't as secure as it sounds and says it is some people will say it favours buyers and some will say it favours sellers when a dispute is put into action but honestly it favours neither only it's self. The easiest scam for buyers to use is they buy something, pay via paypal and then the seller sends the item none recorded ( so the buyer does not have to sign for it ) and then the buyer turns round and says " i have not yet recieved my item " you can't track your parcel because it was not sent signed for and when the buyer puts in a dispute with paypal they will win because you can not prove you ever sent them the item. When a disute is filed with paypal for whatever reason paypals first response is to take hold of the funds in your account to the amount of the transaction so that you can't empty your account but what do you think happens with that money until the dispute is finished it's making interest for paypal thats what. Because of paypal i personally have lost around £500 when i was selling and using them as a payment method i now will not use paypal ever again for anything because i wouldn't trust them as far as i could throw them but of course don't take my word for it have a look at www.paypalsucks.com and read the horror stories of the people who have been screwed over by paypal and by fraudsters who exploit paypals loop holes. For those of you who want to know a few more scams that are easy for buyers to use here's some i have seen. 1. Buying two items and having them sent together: when a buyer asks for two items to be sent together you might think yay reduced postage for me that may be true but it also means you can not prove you sent both items to the buyer because you only sent 1 parcel to the address, this gives the buyer the opportunity to say i only recieved 1 of my items, they then open a dispute with paypal and get their money back because you can't prove both were sent. 2.Sending an item using only internet tracking : If you send an item to a buyer and it is for instance signed for ( in the uk not sure what it is in america ) this will not hold up with paypal because it uses an internet tracking service, the only trackable service that paypal will accept is special delivery with a recipt which you can then send to them when they ask for it, you may still have a slight battle on your hands with paypal for this but it really is the only form of tracking they accept. 3. Stolen credit card scam : this works by the buyer making a purchase from you on ebay they then send payment from their credit card using paypal you send them your item and then they contact paypal and say that their card was stolen and has been used without their permission, this is refered to by paypal as unorthorised credit card transaction, paypal will then take the money from your account and put it back into the buyers account so they then end up with the item they purchased from you as well as their cash back, this was used on me by a buyer and the goods were sent to the ebay and paypal registered address of the buyer but that meant nothing to paypal so i lost the claim and the buyer got their item and their cash. 4. Exchanging broken for new : this scam involves the buyer already having in their possession a broken item ( maybe bought else where or even from another seller ) the buyer than purchases your item and after they have paid and recieved the item they contact you to say the item has arrived damaged in which they want a replacement or a refund, if they file a dispute with paypal they will get their cash back and you will be told to take it up with royal mail to claim, the way to get round this is to have an invisible marker and mark each of your items ( clothing on the tags ) with your name or something that way when you ask for the item to be returned you can check to see if they have sent you the original item back, if they have not you know you have been scammed, even doing this though paypal will still find in favour of the buyer and they will get their new item and their cash back. Well thats a few of the comon ones to look out for, always be vigilant of your buyers as using paypal it's easy to scam the seller.SELLER BEWARE As for payment methods that you should use, 1. cheques are good ( make sure you wait for them to cash before sending the goods as the cheque could bounce ) 2. Cash at the buyers own risk ( tell the buyer to send it in a recorded envelope ) 3. Postal orders 4. Bank transfers I hope all that will help a few people in their ebay and paypal experiences. Happy ebaying Redfang
22 Jul 07
Well your systems in the us must be slightly different to ours in the uk because as i have outlined in my post paypal is less than safe. Here we have 3 kinds of postage we have normal postage ( does not get a signature on delivery ) we have signed for ( has a signature on delivery ) and we have special delivery ( signature on delivery guarenteed next working day with higher compensation if anything is broken, lost etc ) Now two of our services are not recognised by paypal those being normal and signed for so the only service which paypal in the uk will look at is special delivery which costs considerablymore than normal or signed for and buyers are more reluctant to pay the extra postage for that service and if you use the other two services and the buyer puts in a claim you will loose the claim. I don't know what it is like for you in the u.s with using ebay maybe your buyers and sellers are a little more trust worthy but here in the uk the buyers are less trust worthy and paypal helps the fraudsters. I would put the things i hve put if i had not experienced them myself and seen them first hand i have had all the problems with paypal so am speaking from personal experience.
22 Jul 07
I think it's paypal eventhough the seller will have to pay for it but it's instant payment option and if somehow refund is needed it will be very straight foward . However if the buyer does not have paypal or bank account postal order is best because it doesn't cost neither buyer nor seller anything.
22 Jul 07
I have a few auctions going as well, i always offer PayPal because it's am immediate payment for myself & it's a quick option for the buyer as their item can be posted out sooner. I also offer Internet Transfer/direct deposit to my bank account, this option is mainly for the people who don't want to use PayPal coz they don't want to register their bank account details. My 'last resort' options are money orders - they cost money to purchase & then take time to come through the mail, i then have to go to the post office to cash them so they're a little more time consuming Lastly i allow cash, but this is always sent at the seller's own risk - if it goes missing in the post then i take no responsibility for it coz it's not a very safe option - although if they send it registered, then it'sok. I think PayPal & Internet banking/direct deposit are the 2 best options to have & if you can get it, there's another online payment option called PayMate which is a lot like PayPal but i believe their fees are lower than PayPal's! If something goes wrong & the buyer needs their money back, PayPal is the quickest & easiest, online banking etc is ok as long as you can get their bank details & they are ok to wait for the refund.