Dumb Cabbies

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The past 2 times I've went out I've had to give directions to the cabbie in addition to an address. I live in the city of Edmonton where it is set up on a gigantic grid.. avenues run east-west and streets run north-south, so it should be easy enough for them to figure it out, but they always seem to get lost. I'm not sure if it's intentionally, just so they can make more money off my fare by taking me in the wrong direction or making wrong turns, but I'm beginning to get so annoyed with cab drivers. It's already costing me close to $20 to get from my area to the central downtown area, and I don't need the extra few dollars in incidentals from the cab driver not having a clue where they're going. The guy last night actually had the nerve to give me attitude about 'my directions'. I'm sorry, but if I'm paying good money to get somewhere, not only should I not have to give you detailed directions, but the least you could do is be polite and admit that you were wrong. Then he had the nerve to give me attitude about my friend who is suffering from gastric ulcers, and told me I had to accompany her home because he wasn't going to 'drive no drunk person home without help'. She wasn't drunk.. not even close.. in a lot of pain, yes. Which is another thing. If all cabbies decided they're not going to drive intoxicated people home, then how do they propose those people GET HOME? I launched a complaint last night about it, but the dispatch operator didn't appear too concerned, which irritates me more.